Kayla Clarke

• Led team in executing operational strategies to enhance customer service and satisfaction.
• Implemented training programs to develop staff skills and improve overall performance.
• Analyzed sales data to identify trends and optimize inventory management processes.
• Collaborated with departments to streamline communication and improve workflow efficiency.
• Oversaw daily operations, ensuring compliance with company policies and procedures.
• Conducted performance evaluations, providing constructive feedback
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed scheduling and resource allocation to meet business demands effectively.

• Assisted teachers in developing and implementing individualized educational plans for diverse learners.
• One-to-One- Supported individualized education plans by implementing tailored instructional strategies and behavioral interventions.
• Supported classroom management by fostering a positive learning environment and addressing student needs.
• Collaborated with instructional staff to facilitate small group activities and reinforce lesson objectives.
• Monitored student progress and provided feedback to educators on academic performance and behavioral issues.
• Trained new paraprofessionals on classroom procedures, policies, and best practices for supporting students.
• Developed strong relationships with students, parents, and staff to promote effective communication and collaboration.

• Led private swim classes, fostering skill-based, individualized lessons
• Designed and implemented engaging swim lesson plans for various skill levels.
• Conducted safety assessments to ensure a secure learning environment for all participants.
• Monitored student progress, providing constructive feedback to enhance performance.
• Mentored junior instructors, guiding teaching techniques and student engagement strategies.

• Drives store sales and growth by selling to customers, proactively engaging customers, reading cues, responding effectively, and providing customers with the perfect bra fit by asking effective questions
• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale, also converting returns, offers and other promotions into larger sales
• Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment, also recovers cash wrap selling zone and “go-backs”

-Guest Services

• Provides office support, addressing client concerns via phone and email, scheduling classes, and processing billing transactions, resolving conflicts when necessary
• Maintains pool equipment and premises accordingly
• Responsible for performing facility opening and closing duties as a key holder, including reviewing and updating staff schedules, making sure the facility is in working order for the day
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

-Lifeguard

• Monitored pool activities to ensure safety and compliance with regulations.
• Provided immediate first aid and emergency response during incidents.
• Communicated effectively with patrons regarding safety rules and guidelines.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Conducted regular inspections of facilities, equipment, and rescue gear for readiness.

-Swim Instructor

• Instructs students on various swimming styles and techniques, including floating, freestyle, breaststroke, diving, kicking, breath control, etc
• Manages multiple swimming classes of various age groups per day, from children (ages 6 months- 12 years), teens (13-17 years), and adults (18 years and up), aiding clients in setting, achieving, and exceeding swim goals
• Trains and coaches swimming assistants on proper techniques and instructional procedures
• Conducts training for in-pool safety instructions, providing special attention to those who have trouble learning, covering various learning styles, demonstrating patience, reassurance, and effective communication skills

• Supervised daily activities, ensuring safety and engagement for all participants.
• Mentored junior counselors, fostering teamwork and positive communication.
• Monitored camper behavior and resolved conflicts to maintain a positive environment.