Kayla Clemmons
Columbus
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
10.2020 - 06.2025
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries and resolved issues using CRM software to enhance service efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Work From Home Agent
Blue Shield of CA
08.2017 - 12.2020
- Managed customer inquiries through multiple communication channels, ensuring timely and effective resolutions.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
- Analyzed customer feedback to identify trends and propose actionable improvements in service protocols.
- Utilized CRM software to track interactions and ensure comprehensive record-keeping for all customer engagements.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
After School Teacher
Angela’s Care and Learning Center
01.2015 - 06.2017
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Facilitated a safe and nurturing environment for children during after-school activities.
- Collaborated with parents to communicate student progress and address concerns effectively.
- Monitored individual student needs, adapting programs to ensure inclusivity and support growth.
- Coordinated with local organizations to enrich program offerings and resources available to students.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
Education
Associate of Science - Criminal Justice
East Mississippi Community College
Mayhew, MS12.2018
High school or equivalent - undefined
East Mississippi Community College
Skills
- Phlebotomy
- Word processing
- Primavera
- Childcare (1 year)
- Communication skills
- Anatomy knowledge
- Care plans
- Editing
- Assembly
- Teaching (1 year)
- Construction
- Customer service
- Leadership
- Marketing
- Front desk
- Classroom experience
- IOS
- Computer skills
- Organizational skills
- Medical terminology
- Retail sales
- Windows
- Sales
- Typing
- Cash register
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Computer proficiency
- Microsoft Excel
- Conflict resolution
- Call center operations
- Microsoft outlook
- Professional telephone demeanor
- Scheduling
- Customer relationship management (CRM)
- Microsoft PowerPoint
- Data collection
- Prioritization
Certification
- Lash Technician Present
- Certified Phlebotomist November 2021 to Present I took a on hands Phlebotomist class with Latoya Harris from Elite Phlebotomy.
- Child Development Associate Certification
- Teaching Certification
Timeline
Customer Service Representative
Teleperformance USA
10.2020 - 06.2025
Work From Home Agent
Blue Shield of CA
08.2017 - 12.2020
After School Teacher
Angela’s Care and Learning Center
01.2015 - 06.2017
High school or equivalent - undefined
East Mississippi Community College
Associate of Science - Criminal Justice
East Mississippi Community College
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