Kayla Cobb
Carbondale,PA
Summary
Results-driven professional with extensive experience in retail operations and staff training. Known for resolving customer complaints effectively and implementing inventory management practices that reduce shrinkage and enhance overall efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
AutoZone
Carbondale, PA
06.2023 - Current
- Supervised daily operations to ensure timely and accurate customer service.
- Trained and mentored new staff on product knowledge and sales techniques.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Developed promotional displays to enhance product visibility and drive sales engagement.
- Collaborated with team members to improve workflow efficiency and customer satisfaction scores.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Dollar General
Forest City, PA
10.2022 - 06.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment.
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Collaborated with team members to optimize store layout for improved product visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Gas Station Lead
Paradise Valley Gas Station
Clifford, PA
02.2022 - 10.2022
- Supervised daily operations to ensure compliance with safety standards and procedures.
- Trained and mentored new team members on customer service best practices.
- Managed inventory levels, coordinating deliveries and stock replenishment efficiently.
- Implemented cash handling procedures to enhance accuracy in transactions.
Education
High School Diploma -
Carbondale Area School District
Carbondale, PA06-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Goal setting
- Retail operations
- Sales growth
Timeline
Assistant Manager
AutoZone
06.2023 - Current
Sales Associate
Dollar General
10.2022 - 06.2023
Gas Station Lead
Paradise Valley Gas Station
02.2022 - 10.2022
High School Diploma -
Carbondale Area School District