Kayla Cohen-Rohrbaugh
Clarksburg,MD
Summary
Outgoing Front Desk Associate with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Congressional Country Club
Bethesda, MD
09.2023 - Current
- Displayed strong administrative skills by swiftly navigating office computer programs
- Welcomed members to front desk and engaged in friendly conversations while conducting check-in process.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded member satisfaction by finding creative solutions to problems
- Scheduled member reservations and events
Sales Associate
Auntie Anne's Pretzels
Clarksburg, MD
04.2021 - 09.2023
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled customer complaints in a professional manner.
- Increased purchase amounts by cross-selling with similar products.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Food Server
Clarksburg Tavern
Clarksburg, MD
03.2022 - 07.2022
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Clarksburg High School
Clarksburg, MD06-2023
Associate of Arts - Business
Montgomery College
Rockville, MD05-2023
Bachelor of Arts - International Business
University of Maryland - College Park
College Park, MDSkills
- Guest Relations
- Project Management
- Communication
- Multi-tasking
- Time Management
Affiliations
- Gym enthusiast
- Animal lover
- Avid learner
References
References available upon request.
Timeline
Front Desk Receptionist
Congressional Country Club
09.2023 - Current
Food Server
Clarksburg Tavern
03.2022 - 07.2022
Sales Associate
Auntie Anne's Pretzels
04.2021 - 09.2023
High School Diploma -
Clarksburg High School
Associate of Arts - Business
Montgomery College
Bachelor of Arts - International Business
University of Maryland - College Park