Kayla Coleman
Altadena,CA
Summary
I'm an individual with strong interpersonal and customer service communication skills, I have the ability to adapt and work under pressure. I'm equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. I look forward to the opportunity to contribute my service to your company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Burbank Advanced Imaging
Burbank
10.2021 - Current
- Admit patients for their treatments, complete / print out needed documents for their visit
- Contact the physician's office to confirm the physician's orders and reason for visit
- Obtain patients credentials prior to procedure
- Scheduled patient appointments, verified insurance coverage and collected patient co-payments and fees
- Maintained accurate and detailed patient records in accordance with HIPAA regulations
- Complied with CMS compliance in workplace
- Collaborate with other healthcare professionals to ensure efficient and effective patient care.
Site Coordinator
Sports for Learning
Glendale
03.2021 - 08.2021
- Overseeing the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards
- Delegating tasks to appropriate team members
- Communicating with clients or employers about projects, events or campaign expectations and goals.
Teacher Assistant
Sport for Learning
Pasadena
03.2021 - 06.2021
- Assist teachers with lesson preparations by getting materials ready and setting up equipment
- Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions
- Ensure the classroom environment is safe and clean.
Guest Service
Topgolf
Las Vegas
12.2021 - 03.2021
- Greeting guests upon arrival and administering check-ins
- Assigning bays and taking care of administrative duties
- Being a source of information to guests on various matters such as transports and restaurant advice.
Receptionist/Hairdresser
The Hair Angels
Pasadena
01.2021 - 03.2021
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials
- Cleaning and sterilizing all hairdressing tools and instruments to ensure that state health and safety standards are met
- Conferring with clients to determine their hairdressing needs, preferences, and specifications.
Nanny/Personal Assistant
Altadena
- Managed and participated in afterschool activities and homework
- Light housekeeping chores such as grocery shopping, family errands, and keeping multiple areas clean.
Education
Business Accreditations -
Glendale Community College
01.2021
High School Diploma -
Pasadena High School
06.2019
Surgical Technician -
Glendale Career College
Skills
- Multitasking
- Attention to Detail
- Collaboration
- Medical Filing
- Appointment Scheduling
- Appointment Confirmation
- Scheduling Appointments
- HIPAA Compliance
- Customer Service
- Office Administration
- Payment Collection
- Insurance Verification
- Basic Knowledge of ICD - 9
- Cpt Coding
- CPR- CERTIFIED
Languages
- English
- Basic Spanish
Certification
- CPR CERTIFED
Timeline
Guest Service
Topgolf
12.2021 - 03.2021
Patient Service Representative
Burbank Advanced Imaging
10.2021 - Current
Site Coordinator
Sports for Learning
03.2021 - 08.2021
Teacher Assistant
Sport for Learning
03.2021 - 06.2021
Receptionist/Hairdresser
The Hair Angels
01.2021 - 03.2021
Nanny/Personal Assistant
Altadena
Business Accreditations -
Glendale Community College
High School Diploma -
Pasadena High School
Surgical Technician -
Glendale Career College