Kayla Coleman
Memphis,TN
Summary
Customer Operations & Scheduling Specialist with experience coordinating appointments, managing high-volume service requests, and maintaining accurate documentation across multiple systems. Skilled in workflow coordination, problem-solving, and ensuring efficient service delivery. Strong communicator with a focus on organization, accuracy, and supporting customer needs in fast-paced environments
Overview
10
10
years of professional experience
Work History
Student Support Specialist
Robert Half
Memphis, Tennessee
06.2026 - 08.2026
- Provided guidance to students regarding academic resources and support services.
- Facilitated communication between students, faculty, and academic advisors effectively.
- Organized orientation programs to familiarize students with available resources.
Senior Technical Support Advisor
Concentrix
Work From Home, TN
01.2025 - 06.2026
- Acted as a Senior Technical Support Advisor in a high-volume environment, resolving complex customer issues through problem-solving, workflow coordination, and effective communication
- Resolved escalated service requests, ensuring accurate and efficient solutions to customer concerns
- Managed appointments and maintained detailed documentation while navigating multiple systems to support customer needs and ensure compliance
Travel Support Agent
TTEC
Work From Home, TN
01.2024 - 02.2025
- Managed high-volume customer requests related to reservations, changes, and account inquiries, ensuring efficient service delivery and customer satisfaction
- Resolved customer issues efficiently by identifying needs and providing tailored solutions, improving overall service quality
- Documented customer interactions and updated account information in internal systems to maintain accurate records
Customer Service Specialist
CarMax
Memphis, TN
07.2023 - 12.2023
- Assisted customers with vehicle inquiries, purchase processes, and service coordination, ensuring a smooth customer experience
- Processed documentation and supported title and paperwork handling, maintaining accuracy and compliance with internal procedures
- Maintained knowledge of vehicle inventory, pricing, and service options to provide informed guidance and support customer decision-making
Automotive Service Advisor/Sales Associate
Walmart
Memphis, Tennessee
01.2019 - 01.2023
- Assisted customers with vehicle service inquiries and provided recommendations based on needs
- Scheduled service appointments, wrote service tickets, and managed daily workflow to ensure efficient operations
- Communicated service options, timelines, and pricing clearly to support customer decision-making
- Coordinated with technicians to ensure timely vehicle repairs and maintenance
- Maintained accurate service records and documentation within internal systems
Hostess
Red Robin
06.2016 - 12.2019
- Delivered excellent customer service by managing guest interactions across hostin g, serving, and to-go operations
- Managed waitlists, coordinated guest seating, and supported order flow to maintain efficient service during high-volume periods
- Handled cash transactions and assisted with order processing, ensuring accuracy and timely service
- Supported bar and service staff to maintain smooth operations and overall workflow efficiency
Education
Associate of Arts - Hospitality Management
Columbia State Community College
Columbia, TN09-2026
High School Diploma -
Bolton High School
Millington, TN05-2019
Skills
- Customer Operations & Account Management
- Appointment Scheduling & Calendar Management
- Workflow Coordination & Task Management
- Data Entry & Documentation Accuracy
- Administrative & Back-End Support
- CRM Systems & Microsoft Office
- Case Management & Service Coordination
- Problem Solving & Critical Thinking
- Strong Written & Verbal Communication
Timeline
Student Support Specialist
Robert Half
06.2026 - 08.2026
Senior Technical Support Advisor
Concentrix
01.2025 - 06.2026
Travel Support Agent
TTEC
01.2024 - 02.2025
Customer Service Specialist
CarMax
07.2023 - 12.2023
Automotive Service Advisor/Sales Associate
Walmart
01.2019 - 01.2023
Hostess
Red Robin
06.2016 - 12.2019
Associate of Arts - Hospitality Management
Columbia State Community College
High School Diploma -
Bolton High School