Kayla Concepcion
La Habra,CA
Summary
Refined hospitality professional with extensive experience in Forbes Five-Star and luxury dining environments. Trained under the globally recognized Michael Mina brand—renowned for world-class restaurants known for excellence, innovation, and precision service. Skilled in wine pairings, allergy protocol, and creating memorable, elevated guest experiences with poise and polish.
Overview
5
5
years of professional experience
Work History
Fine Dining Server
Bourbon Steak
Dana Point, California
03.2024 - Current
- Deliver seamless Forbes Five-Star service in a luxury steakhouse setting, upholding the high standards of the Michael Mina brand.
- Guide guests through one of Southern California’s most prestigious wine programs, including cult California labels, First Growth Bordeaux, and Grand Cru selections.
- Partner with sommeliers to curate elevated wine pairings and experiences, consistently contributing to high check averages and guest satisfaction.
- Maintain precision in allergy handling and dietary accommodations in alignment with strict safety and hospitality protocols.
- Participate in ongoing Forbes and wine training to ensure every service moment reflects the elevated standards of a world-class resort.
- Played a key role in executing synchronized team service during high-profile dinners, seamlessly coordinating with back servers, sommeliers, and kitchen staff to maintain flawless pacing and presentation.
- Frequently requested by VIP and returning guests for exceptional attention to detail, personalized recommendations, and elevated table-side presence.
Fine Dining Server
The Ranch Steakhouse
Anaheim, California
09.2020 - 02.2024
- Delivered refined, detail-driven service in a high-volume fine dining environment with a strong emphasis on chef-driven cuisine and seasonal ingredients.
- Recommended wine pairings and elevated menu items, contributing to strong per-cover revenue and repeat guest relationships.
- Executed multi-course service with flawless timing and synchronization, collaborating with culinary and management teams to exceed guest expectations.
- Supported large private dining events and VIP experiences while maintaining top-tier standards in table maintenance and personalized hospitality.
Fine Dining Server
Mortons steakhouse
Santa Ana, California
09.2021 - 05.2023
- Provided classic white-tablecloth service in a nationally recognized fine dining brand known for prime steaks, signature cocktails, and an extensive wine list.
- Delivered consistent, guest-focused hospitality in both high-volume dining and intimate private event settings.
- Upsold specialty items and premium wines, while maintaining impeccable knowledge of menu offerings, ingredients, and dietary protocols.
- Known for attentive service, strong team collaboration, and polished communication across all service stations.
Education
Associate of Science -
Golden West College
Huntington Beach, CA06-2018
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06-2014
Skills
- Luxury Wine Service & Pairing
- Forbes Five-Star Service Training
- Allergy & Dietary Protocol Awareness
- Multi-Course Fine Dining Execution
- High-End Upselling & Guest Retention
- Private Events & VIP Dining
- POS Systems: Aloha, Micros
Timeline
Fine Dining Server
Bourbon Steak
03.2024 - Current
Fine Dining Server
Mortons steakhouse
09.2021 - 05.2023
Fine Dining Server
The Ranch Steakhouse
09.2020 - 02.2024
Associate of Science -
Golden West College
High School Diploma -
Fountain Valley High School