Kayla Coston
Irvington,NJ
Summary
Excellent communication and training skills, with proven ability to relate well to superiors, colleagues, new hires and subordinates with respect to cooperative teamwork, idea generation and conflict resolution. Background includes administrative, financial and customer service experience. Established smooth and accurate cashier transactions by activating, counting, balancing, offlining and reconciling POS drawers and deposit accounts, including but not limited to packing currency orders, detecting counterfeit bills, paying out currency orders, receiving customer deposits, and being able to lift 50 lbs.
Overview
14
14
years of professional experience
Work History
CURRENCY SERVICE TELLER
Federal Reserve Bank Of NY
2023.05 - Current
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via manual approaches.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits.
VAULT PROCESSOR
Brinks Incorporated
2018.03 - 2023.05
- Charged with tracking incoming and outgoing currency, prepared orders for routes, replenished and balanced inventories
BMS M5 TECH
Brinks Incorporated
2018.03 - 2023.05
- Charged with prepping currency for m-5 use, loading and changing strapping materials, respond to error messages, troubleshooting and problem resolution.
CASH PROCESSOR
Brinks Incorporated
2018.03 - 2023.05
- Processed, verified and reconciled inbound and outbound currency transactions while completing data entry for all currency transactions.
Night Porter
Maison Kasyer
2016.04 - 2018.02
- Responsible for cleaning office spaces including kitchen and lavatory spaces; ensuring areas are disinfected according to industry, commercial, and regulatory standards.
Sales Associate
Gap Inc
2014.10 - 2016.04
- Greeted customers, provided great service, worked overnight with visual team, my main area was the fitting room, busiest.
- Kept fitting room organized and made sure customers were satisfied.
Office Assistant
Berkeley College
2013.09 - 2014.09
- Charged with overseeing office operations inclusive of student-workers training and project management from inception through to completion, work schedule and general departmental calendar management
- Performed reception responsibilities including answering telephones, directing calls, and taking messages, communicating with customers, employees, and other stakeholder with answering general questions, disseminating and/or explaining information, taking orders, and addressing complaints.
Counselor/Volunteer
Bedford-Stuyvesant YMCA
2009.09 - 2012.02
- Charged with overseeing student client population for middles school grades 6-8, during the academic year and student recesses, by providing comprehensive program management, including - initiating, facilitating, and moderating classroom discussions
- Provided private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests; which included purchasing class materials – such as textbooks, reviewing worksheets, working problem solutions, and other academic assignments
- Organized, lead, and promoted interest in recreational activities such as arts & crafts, sports, games, camping, and hobbies by offering feedback to students utilizing positive reinforcement techniques to encourage, motivate, or build student confidence
- Responsible for onboarding new student-clients by explaining facility rules and regulations, introducing student-clients to key facility staff, and encouraging general participation through site tours
Education
Bachelor of Science - Criminal Justice
Berkeley College
New York, NY04.2014
Skills
- Microsoft Office: Word & PowerPoint – Advanced, Excel - Novice
- Opening and Closing Procedures
- Staff Management
- Business Administration
- Balance Reconciliations
- Cash Handling
- Cash Register Operations
- Customer Experience
Timeline
CURRENCY SERVICE TELLER
Federal Reserve Bank Of NY
2023.05 - Current
VAULT PROCESSOR
Brinks Incorporated
2018.03 - 2023.05
BMS M5 TECH
Brinks Incorporated
2018.03 - 2023.05
CASH PROCESSOR
Brinks Incorporated
2018.03 - 2023.05
Night Porter
Maison Kasyer
2016.04 - 2018.02
Sales Associate
Gap Inc
2014.10 - 2016.04
Office Assistant
Berkeley College
2013.09 - 2014.09
Counselor/Volunteer
Bedford-Stuyvesant YMCA
2009.09 - 2012.02
Bachelor of Science - Criminal Justice
Berkeley College
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