Kayla Couch
Fayetteville,GA
Summary
Results-oriented accounts receivable manager with over 7 years of experience in managing client accounts and resolving discrepancies. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and quickly master new skills, leading to improved workflows and enhanced client relationships. Expertise in conflict resolution and collaboration drives financial success.
Overview
13
13
years of professional experience
Work History
Billing/AR Specialist
Concrete Supply Co
Tyrone, Georgia
09.2025 - Current
- Managed accounts receivable for multiple construction supply client accounts.
- Processed customer invoices and payment transactions with high efficiency.
- Reconciled account discrepancies through thorough investigation and effective communication.
- Collaborated with project managers to address billing issues and enhance workflows.
- Utilized accounting software to track payments and produce financial reports.
- Supported credit analysis by reviewing customer payment histories and credit applications.
- Maintained strong client relationships through regular communication and follow-ups.
- Established new accounts according to company policies and procedures.
Accounts Receivable Manager
Vanguard Truck Center
Forest Park, GA
08.2018 - 09.2025
- Identified past due accounts and contacted account holders to arrange payments.
- Performed accounts receivable functions including cash receipt posting and chargeback research.
- Generated financial statements and reports detailing accounts receivable status.
- Completed daily reconciliations of accounts receivable ledgers for accuracy.
- Trained new employees on best practices and company programs to enhance productivity.
- Delegated tasks to staff while setting priorities and performance goals.
- Reviewed employee work for adherence to quality standards and protocols.
- Collaborated with vendors to resolve customer complaints through effective solutions.
Accounts Receivable Specialist
Vanguard Truck Center
Forest Park, GA
06.2015 - 08.2018
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Assisted in streamlining accounts receivable process by identifying areas for performance improvement.
- Processed new customer forms to set up accounts in system.
- Processed cash receipts in various forms, including check, ACH and wire to proper customer accounts.
- Called customers to discuss past due balances.
- Researched and resolved unapplied cash items.
- Resolved most customer issues and escalated those requiring manager involvement to proper contacts.
- Processed invoice payments and recorded information in account database.
Administrative Assistant
Vanguard Truck Center
Forest Park, GA
03.2013 - 06.2015
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Composed correspondence, reports and meeting notes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Obtained scanned records and uploaded to database.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Assisted all departments in accounting issues
- Oversaw company database and verified accurate updates and proper file management.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Luella High School
Locust Grove, GA05.2011
Some College (No Degree) - Business Management
Penn Foster College
Skills
- Customer service
- Team collaboration
- Computer proficiency
- Work ethic
- Microsoft Office expertise
- Schedule flexibility
- Reliability and trustworthiness
- Task management
- Conflict resolution
- Active listening
Timeline
Billing/AR Specialist
Concrete Supply Co
09.2025 - Current
Accounts Receivable Manager
Vanguard Truck Center
08.2018 - 09.2025
Accounts Receivable Specialist
Vanguard Truck Center
06.2015 - 08.2018
Administrative Assistant
Vanguard Truck Center
03.2013 - 06.2015
High School Diploma -
Luella High School
Some College (No Degree) - Business Management
Penn Foster College