Kayla Coussens
Middleburg,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
HCA
Orange Park, FL
12.2021 - 03.2024
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Managed filing of prescriptions, both electronically and manually.
Case Management Assistant
HCA
Orange Park, FL
07.2021 - 12.2021
- Assisted in the development and implementation of case management plans to ensure clients' needs were met.
- Researched, identified, and referred clients to appropriate community resources.
- Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services.
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
- Developed relationships with other social service providers to coordinate client care.
- Provided emotional support to families during difficult times or transitions.
- Participated in multidisciplinary team meetings to discuss cases and develop strategies for providing effective care.
- Assisted clients in accessing needed benefits such as food stamps or housing assistance programs.
- Responded promptly to inquiries from agencies or individuals regarding case status or services provided by the program.
- Coordinated transportation arrangements for clients attending appointments or classes.
- Maintained accurate records and documented client data in company databases.
Unit Secretary
HCA
Orange Park, FL
06.2020 - 07.2021
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Prepared documents for signature by physicians or other authorized personnel.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Organized laboratory specimens for pick-up by courier service.
- Managed the front desk area ensuring neatness at all times.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Waitress
Mojo’s
Fleming Island, FL
01.2019 - 06.2021
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
High School Diploma -
Clay High School
Green Cove Springs, FL05-2021
Skills
- FDA Compliance
- Drug Inventory Control
- Prescription Filling
- Interpreting Orders
- Patient Education and Counseling
- HIPAA
- Aseptic Techniques
Certification
- BLS Certified
Education and Training
other
References
References available upon request.
Timeline
Pharmacy Technician
HCA
12.2021 - 03.2024
Case Management Assistant
HCA
07.2021 - 12.2021
Unit Secretary
HCA
06.2020 - 07.2021
Waitress
Mojo’s
01.2019 - 06.2021
High School Diploma -
Clay High School