Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kayla Crump

Sacramento,CA

Summary

Ambitious student eager to contribute developing knowledge in a growing career. Skilled in communication and problem solving in stressful settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Community Associate - Disputes

Poshmark Inc.
01.2022 - Current
  • Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
  • Managed 100- 140 caseloads effectively daily, ensuring timely processing of disputes in accordance with established procedures.
  • Maintained accurate records of all disputes, ensuring proper documentation was in place for future reference or audits.
  • Contributed to departmental goals by meeting or exceeding key performance indicators related to dispute resolution and customer satisfaction.

Full Time Student

CSUS & Cal Coast Uni
08.2016 - Current
  • Performed various activities to contribute to group projects
  • Developed and implemented study protocols to gather required data and support research objectives
  • Used library and scholarly databases to locate reliable resources.

Fire & EMS Dispatch

SRFECC
09.2021 - 01.2022
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch, and firefighting crews
  • Questioned callers to determine nature of problems and locations to direct type of response needed
  • Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.

Print Operator

Redstone Print & Mail
10.2017 - 11.2018
  • Collected collated, analyzed, and evaluated print data to discover developing trends, patterns, and changes in print productivity using MS Excel and other analytical software
  • Maintained and prepared statistical reports that detailed print productivity and came up with plans to improve
  • Provided regular updates to my supervisor of my findings.

Education

MS Psychology -

California Coast University

BS Criminal Justice -

California State University, Sacramento

Skills

  • Training Skills
  • Program Support
  • Program Planning
  • Spreadsheet Updating
  • Project Management
  • Attention to Detail
  • Conflict Resolution

Certification

  • CPR/AED Certified
  • Emergency Medical Dispatch (EMD)
  • AT&T Summer Learning Academy Extern
  • 24 week Cyber Security Bootcamp - UC Davis

Timeline

Community Associate - Disputes

Poshmark Inc.
01.2022 - Current

Fire & EMS Dispatch

SRFECC
09.2021 - 01.2022

Print Operator

Redstone Print & Mail
10.2017 - 11.2018

Full Time Student

CSUS & Cal Coast Uni
08.2016 - Current

MS Psychology -

California Coast University

BS Criminal Justice -

California State University, Sacramento

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Kayla Crump