Kayla Currie
Sumter,SC
Summary
Dedicated and detail-oriented Service Representative with extensive experience in the healthcare sector, specializing in patient advocacy and education. Proven ability to enhance operational efficiency while managing busy office environments, ensuring a seamless experience for patients and staff. Committed to maintaining professionalism and composure in high-pressure situations, fostering a supportive atmosphere for all stakeholders. Strong organizational skills facilitate effective multitasking and the delivery of exceptional service.
Overview
13
13
years of professional experience
Work History
Patient Access Specialist
McLeod Health Clarendon
Manning, SC
04.2024 - Current
- Facilitated patient registration and check-in processes to enhance workflow efficiency.
- Managed insurance verification and eligibility checks to ensure compliance with policies.
- Coordinated appointment scheduling for multiple departments, optimizing patient access to services.
- Trained new staff on operational procedures and patient management systems for seamless integration.
Patient Service Representative
Prisma Health Tuomey Hospital
Sumter, SC
05.2022 - 05.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Patient Access Representative
Prisma Health Tuomey Hospital
Sumter, SC
09.2020 - 05.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Patient Services Representative
Sumter Obgyn
Sumter, SC
08.2015 - 09.2020
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
Patient Access Representative
Prisma Health Tuomey Hospital
Sumter, SC
02.2013 - 08.2015
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Verified patient insurance eligibility and entered patient information into system.
Education
High School Diploma -
Stokes Academy
Manning, SC05-2000
Skills
- Financial Needs
- Clerical and Filing Support
- Reminder Calls
- HIPAA compliance
- Front desk operations
- Medical terminology
- Appointment scheduling
- Professionalism and ethics
- Exceptional communication
- Insurance billing
- Patient scheduling
- Performance standards compliance
- Insurance verification
- Patient registration
- Eligibility determination
- Healthcare software
- Co-payment collection
- Authorization verification
- Customer service
- Phone and email etiquette
- Problem-solving
- Multitasking and organization
- Conflict resolution
- Scheduling diagnostic procedures
Timeline
Patient Access Specialist
McLeod Health Clarendon
04.2024 - Current
Patient Service Representative
Prisma Health Tuomey Hospital
05.2022 - 05.2023
Patient Access Representative
Prisma Health Tuomey Hospital
09.2020 - 05.2022
Patient Services Representative
Sumter Obgyn
08.2015 - 09.2020
Patient Access Representative
Prisma Health Tuomey Hospital
02.2013 - 08.2015
High School Diploma -
Stokes Academy