Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Personal Information
Timeline
Generic

Kayla Curtindale

Chehalis,WA

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Hash Centralia
08.2023 - 11.2023
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Answered customers' questions, recommended items, and recorded order information
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions

Case Manager

Reliable Enterprises
11.2022 - 07.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals
  • Developed and implemented safety plans for clients at risk of harm to provide protection
  • Researched best practices and developed strategies to improve program outcomes
  • Conducted community workshops to promote different programs and educate public on available services

Case Manager

American Behavioral Health Systems
04.2022 - 10.2022
  • Developed and implemented comprehensive case management plans to address client needs and goals
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
  • Monitored clients' progress and tracked client services to provide crisis interventions
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community

Stay at home mom/homemaker

01.2022 - 04.2022

Reception/ Scheduler/Central Supply/Staffing Coordinator

Riverside Nursing and Rehab
12.2019 - 01.2022
  • Answer and transfer phone calls, transport residents to and from appointments, schedule residents appointments, CNA/Nurse staffing .I was also Assistant with HR/Payroll and I'm back up in Medical records.

CNA

Riverside nursing and rehabilitation center
02.2016 - 12.2019
  • Vital signs, resident care, charting etc.

Care Team Member

American Behavioral Heatlh Systems
03.2014 - 02.2016
  • Make sure Clients are where there supposed to be, Administer Medications, walk around the facility, ensure there getting the proper care etc.

Education

Nac in Nursing -

Centralia College
Centralia, WA
11.2016

GED -

Centralia College
Centralia, WA
01.2014

Skills

  • Food Running
  • Food Delivery
  • Table Bussing
  • Order Management
  • Table Setting
  • Beverage Preparation
  • Safe Food Handling
  • Service Prioritization
  • Item Promotion
  • Food Sales and Promotion
  • Point of Sale Operation
  • High-Volume Dining
  • Guest Seating
  • Cash Handling
  • Table Setting Knowledge

Certification

  • Nursing Assistant, 01/01/16, Washington
  • First Aid CPR AED, 01/01/19, 01/01/22
  • State Tested Nursing Assistant
  • BLS Certification
  • ServSafe, 09/01/23, 09/01/28
  • MAST Permit

Additional Information

Patient, friendly, always on time, have a passion for helping others.

Assessments

  • Customer service, Proficient, 01/01/21, Identifying and resolving common customer issues
  • Scheduling, Proficient, 12/01/21, Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Retail customer service, Proficient, 04/01/22, Responding to customer situations in a retail setting
  • Protecting patient privacy, Proficient, 06/01/22, Understanding privacy rules and regulations associated with patient records
  • Work style: Reliability, Proficient, 06/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Work style: Reliability, Proficient, 03/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Caregiver fit, Proficient, 09/01/22, Measures the traits that are important for successful caregivers
  • Manufacturing fit, Proficient, 10/01/22, Measures the traits that are important for success in manufacturing roles
  • Administrative support professional fit, Proficient, 01/01/21, Measures the traits that are important for successful administrative support professionals
  • Spreadsheets with Microsoft Excel, Proficient, 02/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
  • Sales skills, Proficient, 09/01/22, Influencing and negotiating with customers
  • Learning agility, Proficient, 07/01/22, Learning and applying new information
  • Medical receptionist skills, Proficient, 01/01/23, Managing physician schedules and maintaining accurate patient records
  • Work style: Professionalism, Proficient, 02/01/23, Tendency to be accountable, professional, open to feedback, and act with integrity at work
  • Customer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivity
  • Administrative assistant/receptionist, Proficient, 08/01/22, Using basic scheduling and organizational skills in an office setting
  • Nursing assistant skills, Proficient, 07/01/22, Providing nursing aid to patients using knowledge of relevant equipment and procedures

Personal Information

  • Title: Case Manager
  • Work Permit: Authorized to work in the US for any employer

Timeline

Server

Hash Centralia
08.2023 - 11.2023

Case Manager

Reliable Enterprises
11.2022 - 07.2023

Case Manager

American Behavioral Health Systems
04.2022 - 10.2022

Stay at home mom/homemaker

01.2022 - 04.2022

Reception/ Scheduler/Central Supply/Staffing Coordinator

Riverside Nursing and Rehab
12.2019 - 01.2022

CNA

Riverside nursing and rehabilitation center
02.2016 - 12.2019

Care Team Member

American Behavioral Heatlh Systems
03.2014 - 02.2016

Nac in Nursing -

Centralia College

GED -

Centralia College
Kayla Curtindale