Kayla D’Alessandro
Ann Arbor,MI
Summary
Reliable business professional with experience in customer service, project organization, and process improvement. Proven track record of successfully streamlining business operations. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Medical Business Assistant - Float Receptionist
Trinity Health Probility Physical Therapy
03.2022 - 05.2023
- Acted as the company’s only Travel Front Desk Receptionist by reporting to a different clinic each day to provide administrative support for receptionists out of office, with a high workload, or new to the job, which freed time for patient care
- Advised process changes to the Front Desk Manager by reviewing operations at various clinics, which led to maintaining consistent operations across the company
- Cleared insurance claims from patients medical charts by communicating between insurance companies, patients, our billing department, and Probility to determine the party responsible for paying and re-billing accordingly
- Remotely supported receptionists by reaching out daily for tasks to assist with, which lessened the workload of coworkers
Medical Business Assistant - Call Center
Trinity Health Probility Physical Therapy
02.2019 - 03.2022
- Helped launch the company’s first call center by developing efficient processes to manage the flow of receiving Doctors’ referrals to scheduling patients at 20+ therapy clinics which supported receptionists, was adopted by the whole company, and is still in use today
- Consulted patients on the phones, by assigning them with the therapist that best fit their anatomical and logistical needs, getting them the best care possible with one phone call
- Delegated which few clinics would be forwarding phone calls to the call center for the day, by filtering requests from clinic directors, and being the liaison between clinics, which provided organization and understanding between clinics and the call center
- Scanned and processed extra paperwork from clinics in downtime, by inputting the information from therapists into patients’ accounts, which lessened the workload for receptionists
- Served as an Interim Referral Coordinator when their team needed support by calling on 120+ new referrals a day, which got their team back on track, while they took time to find new hires
Telecommunications Alumni Communications Graduate Assistant
Ball State Department Of Telecommunications
08.2017 - 05.2019
- Coordinated guest lectures between alumni speakers and faculty's classes, which helped students make connections
- Created academic year in review book that cataloged all events and accomplishments within department, which was placed in the department’s lobby for potential applicants to read
- Managed City of Muncie's Facebook Page, as well as TCOM's Facebook, Twitter, and Instagram, which kept the student body informed about department events.
- Helped grade undergraduate students' assignments and worked as a substitute lecturer as needed
- Created content for hallway monitors, which helped keep students and staff updated
Summer Administrative Intern
Michigan Film Office
05.2016 - 08.2016
- Reported to the assistant of Michigan Film Commissioner
- Managed filing system, entered data and completed other clerical tasks
- Shadowed and supported staff during on-site events
Video Production Summer Intern
Videobred Production Incorporated
06.2015 - 08.2015
- Edited videos for clients using Adobe Premiere Pro CC 2015
- Filmed and produced videos for clients, on-site and at production facility
- Maintained client relationships through email and phone
- Molly Dailey Scholarship Recipient for video production internship
- Learned and practiced small group decision making skills
Education
Master of Arts - Digital Storytelling
Ball State University
Muncie05.2019
Bachelor of Arts - Telecommunications, Sales And Promotions
Ball State University
Muncie05.2017
Skills
- Media Promotions
- Presentation Development
- Customer Service
- Progress Recording
- Administrative Duties
- Call Reception
- Managing Medical Practices & Electronic Health Records Systems
Affiliations
Washtenaw County National Alliance on Mental Illness
Content Team and Advocacy Group Member
Timeline
Medical Business Assistant - Float Receptionist
Trinity Health Probility Physical Therapy
03.2022 - 05.2023
Medical Business Assistant - Call Center
Trinity Health Probility Physical Therapy
02.2019 - 03.2022
Telecommunications Alumni Communications Graduate Assistant
Ball State Department Of Telecommunications
08.2017 - 05.2019
Summer Administrative Intern
Michigan Film Office
05.2016 - 08.2016
Video Production Summer Intern
Videobred Production Incorporated
06.2015 - 08.2015
Master of Arts - Digital Storytelling
Ball State University
Bachelor of Arts - Telecommunications, Sales And Promotions
Ball State University
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