Savannah Pabon
Cleveland,OH
Summary
Hardworking Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Medical Assistant/Receptionist
Norman Floro Medical Inc
Elyria, OH
10.2022 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Shift Manager/Key Holder
Pulp Juice And Smoothie Bar
Fairview Park, OH
07.2022 - 10.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Broke down boxes and disposed of trash.
- Received and counted money.
- Accepted and processed customer returns.
- Opened inventory boxes and restocked shelves.
Grocery Shopper
Whole Food Market
Rocky River, OH
04.2022 - 07.2022
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consulted with customers on food selections and custom order requests.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Crew Member
Chipotle
Fairview Park, OH
07.2021 - 02.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
Baker
Colossal Cupcakes
North Olmsted, OH
04.2021 - 07.2021
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Complied with health and safety codes to protect staff and customers.
- Set heat and humidity temperatures for proof box.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Office Assistant
The Picky Painters
Berea, OH
10.2020 - 03.2021
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail.
- Picked up supplies for jobs
- Assisted designing promotional products such as brochures and business cards
Assistant Manager
Sprint By Mobile Center Inc
Fairview Park, OH
08.2019 - 02.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Sales Representative
Target Mobile By Marketsource
Strongsville, OH
10.2018 - 04.2019
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
Crew Member
Auntie Anne's Pretzels
Stoutsville, OH
03.2018 - 10.2018
- Worked with customers to understand needs and provide excellent service.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Operated register to process payments and collect cash payment for order totals.
- Recorded orders by answering customer questions and entering requests in system.
Education
Associates of Business - Business
Campus
Chicago, IL 06.2022 - Current
High School Diploma -
Berea-Midpark High School
Berea, OH 08.2015 - 05.2018
No Degree - Digital Asts And Design
Polaris Career Center
Cleveland, OH 08.2016 - 05.2018
Skills
Medical office administration
Customer assistance
Drawer management
Documentation and reporting
Call center operations
Training
Account servicing
Product promotions
Problem solving strength
Timeline
Medical Assistant/Receptionist
Norman Floro Medical Inc
10.2022 - 11.2022
Shift Manager/Key Holder
Pulp Juice And Smoothie Bar
07.2022 - 10.2022
Associates of Business - Business
Campus
06.2022 - Current
Grocery Shopper
Whole Food Market
04.2022 - 07.2022
Crew Member
Chipotle
07.2021 - 02.2022
Baker
Colossal Cupcakes
04.2021 - 07.2021
Office Assistant
The Picky Painters
10.2020 - 03.2021
Assistant Manager
Sprint By Mobile Center Inc
08.2019 - 02.2020
Sales Representative
Target Mobile By Marketsource
10.2018 - 04.2019
Crew Member
Auntie Anne's Pretzels
03.2018 - 10.2018
No Degree - Digital Asts And Design
Polaris Career Center
08.2016 - 05.2018
High School Diploma -
Berea-Midpark High School
08.2015 - 05.2018