Kayla Damon
Baltimore,MD
Summary
Motivated professional with successful background in the field offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Head Cashier
Pat’s Pizza
Catonsville, Maryland
09.2024 - Current
- Head cashier with over 4 years of experience in providing excellent customer service, handling daily accounts and maintaining inventory.
- Trained new cashiers and customer service team members, streamlining onboarding process.
- Opened and closed the store daily, ensuring all operations were complete.
- Answered customer questions, provided store information and escorted to desired store areas.
- Resolved customer inquiries and issues, improving overall satisfaction.
- Prioritized workload to ensure timely completion of responsibilities.
- Fostered collaboration and strengthened customer relations through effective communication.
Sales Representative
Forever 21
Baltimore
05.2021 - 04.2022
- Sold products and built strong client relationships over 2 years, contributing to overall sales growth.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Organized merchandise and ensured cleanliness to enhance store appearance and customer experience.
Education
High School Diploma - Intro to Computer Science
Woodlawn
09.2016 - 07.2020
Community College Baltimore County
Catonsville, MarylandSkills
- Customer service
- Communication skills
- Makeup application
- Time management
- Cash handling
- Inventory management
- Training and onboarding
- Customer relationship management
- Team collaboration
Languages
English
Timeline
Head Cashier
Pat’s Pizza
09.2024 - Current
Sales Representative
Forever 21
05.2021 - 04.2022
High School Diploma - Intro to Computer Science
Woodlawn
09.2016 - 07.2020
Community College Baltimore County