Kayla Davila

A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, and able to organize, and be an outstanding team player. Blends academic training in dental and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings.

• DENTAL CARE ALLIANCE, ADMINISTRATIVE ASSISTANT/PATIENT COORDINATOR, Greet patients when they arrive at the dentist's office, Schedule appointments for patients, Maintain patient accounts and records, Prepare and send patient bills, Submit patient claims to insurance companies, Assist patients in filling out required intake and medical forms, Confirm appointments with patients via phone or email, Manage and organize specialist referrals, Inform patients of payment options if applicable, Keep track of office supplies and place orders for more supplies when necessary, Perform basic accounting tasks such as taking patient payments and preparing billing statements, Update patient insurance information, Ensure all dental office equipment is functioning properly, Sort and organize incoming and outgoing mail, Maintain petty cash available in the dental office, Ensure reception area is maintained and professional in appearance
• MY FAMILY DENTIST, TREATMENT COORDINATOR, Schedule and confirm patient appointments using Dentrix, Coordinate treatment plans with dentists and specialists, Educate patients on recommended treatments, insurance coverage, and financial options, Collect and process patient payments, Maintain accurate and up-to-date patient records, Answer phone calls and respond to inquiries in a professional and courteous manner, Assist with front desk duties as needed
• HEB, CHECKER, Processed both cash and card purchases and returns, Spoke with upset customers and notified appropriate management to resolve conflicts, Checked personal identifications during alcohol and tobacco sales, Restocked and organized merchandise in front lanes, Informed supervisor of front-end product gaps, scanning problems and price mismatching, Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement, Identified produce items and input corresponding PLU codes, Directed customers on methods to obtain refunds, returns and exchanges, Assisted with unloading customer carts onto conveyor belt

• Fundamentals of Dental Insurance, Dental Care Alliance - 07/06/2023
• Fraud, Waste, Abuse 2024; Insurance Management/Coding , Dental Care Alliance - 01/04/2024
• HIPAA Made Easy for Dentistry, Dental Care Alliance - 01/04/2024
• OSHA Made Easy For Dentistry, Dental Care Alliance - 07/06/2023