Megan Torres
Fulshear
Summary
Customer-focused professional with more than 15 years of experience in administrative support, patient relations, and front-office operations. Skilled in communication, conflict resolution, multitasking, and delivering exceptional customer service in fast-paced environments. Proven ability to remain calm under pressure, assist diverse customers, and manage sensitive situations professionally. Seeking to transition into a Flight Attendant role where strong interpersonal skills, attention to detail, and dedication to customer satisfaction can contribute to a positive passenger experience.
Overview
21
21
years of professional experience
Work History
Treatment Coordinator
Kids Healthy Teeth
07.2023 - Current
- Delivered exceptional customer service to patients and families in high-volume dental office, enhancing patient satisfaction
- Coordinate treatment plans, hospital cases, and IV sedation appointments
- Supported doctors with administrative and operational tasks, streamlining office workflow
- Coordinated patient scheduling, payments, and aging reports, ensuring efficient office operations
- Resolve patient concerns professionally while maintaining a positive office environment
- Handle front desk operations including answering phones, patient check-ins, and appointment coordination
Administrative Coordinator
Welch Dental Group
05.2010 - 09.2021
- Delivered professional customer service and front-office support for patients
- Presented treatment plans and explained financial responsibilities clearly and professionally
- Collected payments and maintained accurate financial records
- Managed aging reports and assisted with office administrative duties
- Answered multi-line phone systems and scheduled appointments efficiently
- Built strong relationships with patients through communication and problem-solving skills
Front Desk Receptionist
Dr. Kerry Johnson
05.2005 - 05.2010
- Welcomed and checked in patients while creating a positive customer experience
- Answered incoming calls and scheduled appointments
- Maintained patient records and handled front desk administrative duties
- Assisted patients with questions and resolved concerns professionally
Education
High School Diploma -
Cy-Springs High School
01-2005
Skills
- Customer Service
- Conflict Resolution
- Communication Skills
- Active Listening
- Problem Solving
- Multitasking
- Goal Setting
- Team Collaboration
- Time Management
- Front Desk Operations
- Cash Handling & Payment Collection
- Administrative Support
- Professional appearance and demeanor
- Comfortable working in fast-paced environments
- Strong interpersonal communication skills
- Experience assisting diverse groups of people
- Ability to stay calm under pressure
Timeline
Treatment Coordinator
Kids Healthy Teeth
07.2023 - Current
Administrative Coordinator
Welch Dental Group
05.2010 - 09.2021
Front Desk Receptionist
Dr. Kerry Johnson
05.2005 - 05.2010
High School Diploma -
Cy-Springs High School