Payton Evers
Portland,OR
Summary
Experience delivering administrative excellence and customer service, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Three Rivers Oral & Facial Surgery
06.2021 - Current
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Patient Care Coordinator
Abundant Dental Care
02.2020 - 06.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Front Desk Supervisor
Marriott Towneplace Suites
01.2018 - 02.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Bachelor Of Arts - Environmental Studies & Social Science
Utah Valley University
Orem, UT12.2019
Skills
- Organizational Skills
- Customer Service
- Creative Problem-Solving
- Verbal and written communication
- Project Management
- Attention to Detail
- Multitasking ability
- Money Handling
- Data Confidentiality
Timeline
Treatment Coordinator
Three Rivers Oral & Facial Surgery
06.2021 - Current
Patient Care Coordinator
Abundant Dental Care
02.2020 - 06.2021
Front Desk Supervisor
Marriott Towneplace Suites
01.2018 - 02.2020
Bachelor Of Arts - Environmental Studies & Social Science
Utah Valley University