Kayla Davis
Montgomery,AL
Summary
Driven professional with a track record of enhancing customer engagement and solving technical issues at Wind Creek Montgomery. Excelled in multitasking and decision-making, significantly improving customer satisfaction. Skilled in data entry and customer service, demonstrating a proactive approach to problem-solving and teamwork. Achieved excellent accuracy in financial transactions, contributing to operational efficiency.
Overview
15
15
years of professional experience
Work History
Game Ambassador
Wind Creek Montgomery
2012.07 - Current
- Repair malfunctioning gaming machines.
- Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.
- Process large sums of cash and check transactions with excellent accuracy levels.
- Greet customers to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Volunteer
VA Health Care System
2010.02 - 2012.07
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests with friendliness and professionalism.
Education
Bachelor of Science - Computer Science
Troy University
Montgomery, AL05.2027
High School Diploma -
Robert E. Lee
Montgomery, AL05.2009
Skills
- Customer Engagement
- Excellent Communication
- Customer Service
- Problem-Solving
- Multitasking Abilities
- Decision-Making
- Data Entry
- Task Prioritization
- Information gathering and analysis
- Report Writing
- Technical Issue Troubleshooting
Timeline
Game Ambassador
Wind Creek Montgomery
2012.07 - Current
Assistant Volunteer
VA Health Care System
2010.02 - 2012.07
Bachelor of Science - Computer Science
Troy University
High School Diploma -
Robert E. Lee
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