Tatum Lynn
Frisco City
Summary
Dynamic customer service professional with extensive experience at Wind Creek Casino, excelling in guest engagement and team collaboration. Proven ability to enhance customer satisfaction through effective problem-solving and product knowledge. Skilled in multitasking and decision-making, consistently delivering exceptional service in high-pressure. Have multiple years of experience in customer service And money handling. I work well with others and I enjoy staying busy to ensure I'm doing my best!
Overview
6
6
years of professional experience
Work History
Game Ambassador
Wind Creek Casino
Atmore, AL
01.2023 - Current
- Engaged guests, providing exceptional customer service in high-traffic areas.
- Assisted in executing promotional events, enhancing guest experience and engagement.
- Collaborated with team members to maintain cleanliness and organization of designated areas.
- Educated guests on casino offerings and services, fostering positive relationships.
- Monitored gaming floor activities, ensuring compliance with safety and operational standards.
- Resolved guest inquiries and issues promptly, contributing to overall satisfaction levels.
- Supported training initiatives for new ambassadors, promoting teamwork and efficiency.
- Participated in feedback sessions, suggesting improvements for operational processes and guest interactions.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Player Services Representative
Wind Creek Casino
Atmore, AL
02.2022 - 01.2023
- Facilitated guest inquiries and service requests, ensuring enhanced customer experience.
- Delivered accurate information regarding promotional events and gaming activities to guests.
- Executed cash transaction processes with precision, ensuring compliance with financial protocols and regulations.
- Facilitated training sessions for new staff on operational procedures and customer service best practices.
- Executed promotional strategies for special offers and events to enhance player engagement.
- Guided players in understanding game rules and strategies to enhance gameplay experience.
- Oversaw high volumes of incoming inquiries through phone, email, and in-person interactions while upholding professionalism under pressure.
- Ensured strict adherence to gaming regulations across all work duties to uphold company standards.
- Executed cash transactions with precision and integrity, ensuring accurate balance counts at shift start and end.
- Facilitated team collaboration to ensure a clean, organized, and welcoming gaming environment for guests.
- Delivered exceptional support by addressing customer requests and providing tailored recommendations.
- Executed prompt service delivery to prioritize customer needs.
- Demonstrated high energy and professionalism in client and staff interactions.
- Ensured customer satisfaction by following up on resolved issues.
- Enhanced customer experience by proactively addressing concerns with empathy and efficiently resolving issues.
- Facilitated training sessions for new personnel on company operations, policies, and services.
- Processed cash checks and cash advances from cards for customer transactions. Assisted guests with inquiries and provided necessary information. Facilitated withdrawals from bank accounts to meet customer needs.
Cook
Deans Grill
Atmore, AL
04.2021 - 02.2022
- Prepared and cooked menu items according to established recipes and food safety standards.
- Maintained cleanliness and organization of kitchen workstations to ensure efficient workflow.
- Assisted in inventory management by tracking ingredient supplies and minimizing waste.
- Collaborated with team members to meet daily service demands during peak hours.
- Trained new staff on kitchen procedures, safety protocols, and equipment operation.
- Monitored cooking times and temperatures to ensure quality and prevent overcooking.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Sales Associate
Dollar General
Uriah, AL
08.2020 - 12.2020
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Handled inventory management tasks, including stock replenishment and visual merchandising standards.
- Addressed customer concerns promptly, ensuring resolution aligned with company service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
GED -
South Alabama Community College
Monroeville, AL09.2022
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Product recommendations
- Problem-solving
- Customer service
- Multitasking
- Multitasking Abilities
- Decision-making
- Excellent communication
- Task prioritization
- Time management
- Teamwork
- Attention to detail
- Problem-solving abilities
- Reliability
Timeline
Game Ambassador
Wind Creek Casino
01.2023 - Current
Player Services Representative
Wind Creek Casino
02.2022 - 01.2023
Cook
Deans Grill
04.2021 - 02.2022
Sales Associate
Dollar General
08.2020 - 12.2020
GED -
South Alabama Community College