Khailee Stephens
Puttshack
Shakopee,MN
4
years of professional experience
Proficient in creating positive guest interactions and managing events. Known for strong communication skills and attention to detail, contributing to improved guest satisfaction and team performance. I take pride into my work, helpful to everyone around me no matter how big or small the job is. Looking for something new, I'm a fast learner and would love to get more experience in the customer service world.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Game Ambassador
1 Year 9 Months- Facilitated guest interactions to enhance overall satisfaction and engagement.
- Assisted in coordinating events, ensuring seamless execution and positive experiences for each participant.
- Managed a course sometimes more keeping up with the cleaning to optimizing visual appeal to the guests
- Trained new ambassadors on operational procedures and customer service standards.
- Greeted guests to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Fixed certain holes if they were not working, I am a game tech too so I open and close for the company as well.
Receptionist
1 Year 9 Months- Managed front desk operations, ensuring seamless guest check-in for golf and seated guest in our restaurant.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized records of guest interactions and transactions for accurate reporting.
- Trained new staff on reception protocols and customer service standards to enhance team performance. Traveled to another location to train for a month as well.
- Greeted incoming guests professionally and provided friendly, knowledgeable assistance.
- Started off as receptionist for 6 months then got a raise to game ambassador/game tech.
Cashier
3 Months- Processed customer transactions efficiently using POS systems.
- Maintained organized and clean front counter area to enhance customer experience.
- Assisted customers with menu selections, providing detailed product knowledge.
- Managed cash register, ensuring accurate cash handling and reconciliation at end of shift.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area and sandwich making area.
- Would help my coworkers with the food when needed.
Warehouse Worker
3 Months- Executed inventory order management with warehouse technology to guarantee accuracy in product fulfillment.
- Assisted in loading and unloading deliveries, maintaining adherence to safety protocols.
- Executed daily cycle counts to verify each order accuracy and facilitate timely order fulfillment.
- Conducted routine inspections of equipment to uphold operational efficiency and safety standards.
- Navigated aisles of medicine for extended periods to ensure product was in order.
Catering Attendant
2 Months- Managed food preparation and presentation for various events, ensuring high-quality service standards.
- Monitored inventory levels, proactively identifying needs for supplies to maintain operational efficiency.
- Put wristbands on people who were there for a specific event.
- Keeping up with which food needs replacing, making sure everyone gets the chance to eat.
- Anticipated potential challenges during events through proactive planning strategies, resulting in fewer disruptions or last-minute changes.
- Seasonal job
Education
High School Diploma
Skills
Customer engagement
Problem-solving
Multitasking
Public speaking
Excellent communication
Creative strategies
Task prioritization
Time management
Brand awareness
Teamwork
Attention to detail
Money handling
Patient
Accomplishments
- Achieved training another venue through effectively helping with the hiring process, knowing how to do my job in many aspects and our grand opening.
- Moved up my position in a company 6 months in.
- Trained many people in the year and a half I've been at my venue.
- Worked a warehouse job with hard labor work.
- Finished high school early.
- Worked retail and have experience with working with food.
Timeline
Game Ambassador
Puttshack
09.2024 - CurrentRead More
Receptionist
Puttshack
09.2024 - CurrentRead More
Cashier
Potbelly's Sandwich Shop
09.2023 - 12.2023Read More
Warehouse Worker
Cencora
01.2023 - 04.2023Read More
Catering Attendant
Canterburypark
07.2022 - 09.2022Read More
Shakopee High School
High School Diploma
Read More