Kayla DeBellis
Ferrisburgh,VT
Summary
Dynamic and dedicated professional with extensive experience as a 911 Dispatcher at the Town of Shelburne, excelling in high-pressure environments. Proven ability in decision-making and active listening, ensuring rapid response and effective communication during emergencies. Committed to delivering exceptional customer service while maintaining accurate records and utilizing CAD software for efficient dispatch operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
Town Of Essex
05.2025 - Current
- Operated multi-line phone systems to efficiently manage emergency calls.
- Assessed caller needs and dispatched appropriate emergency services promptly.
- Maintained accurate records of all communications and dispatch activities.
- Provided support during high-stress situations, ensuring effective communication between callers and responders.
911 Dispatcher
Town of Shelburne
09.2021 - Current
- Managed emergency calls, prioritizing information for rapid response deployment.
- Coordinated communication between first responders and callers to ensure effective assistance.
- Utilized CAD software for efficient dispatch of emergency services and tracking incidents.
911 Dispatcher
St Albans Police Department
05.2023 - 06.2023
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
Clinical Patient Safety Attendant
University of Vermont Medical Center
01.2020 - 09.2021
- Monitored patient safety and comfort, responding promptly to needs and concerns.
- Assisted healthcare staff in maintaining clean and organized environments for optimal patient care.
- Documented patient observations accurately, ensuring clear communication of changes to the care team.
911 Dispatcher
Brewster Ambulance Service
01.2019 - 10.2019
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Emergency Medical Technician
Eascare Ambulance
02.2015 - 01.2019
- Administered emergency medical care to patients in critical situations.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
No Degree - Emergency Medical Technician
Bristol Community College
Fall River, MA12-2014
High School Diploma -
Old Colony Regional Vocational Technical High School
Rochester, MA05-2012
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Certification
CPR certified
Vermont 911 certified
NCIC FSTO
Timeline
Dispatcher
Town Of Essex
05.2025 - Current
911 Dispatcher
St Albans Police Department
05.2023 - 06.2023
911 Dispatcher
Town of Shelburne
09.2021 - Current
Clinical Patient Safety Attendant
University of Vermont Medical Center
01.2020 - 09.2021
911 Dispatcher
Brewster Ambulance Service
01.2019 - 10.2019
Emergency Medical Technician
Eascare Ambulance
02.2015 - 01.2019
No Degree - Emergency Medical Technician
Bristol Community College
High School Diploma -
Old Colony Regional Vocational Technical High School