KAYLA DEVINE
Pawtucket,RI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable 13 years in hospitality.
Overview
13
13
years of professional experience
Work History
Server
Raglan Road Irish Pub
Orlando, FL
06.2021 - Current
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server/Bartender
Not Your Average Joes
Norwood, MA
07.2017 - 06.2021
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
Customer Relations Manager
Prime Motor Group
Norwood, MA
05.2013 - 06.2019
- CRM reports directly to the COO/General Manager
- Daily review and print CSI scores for service and sales departments
- Meet with sales and service personnel to discuss returned surveys from the previous day
- Attend all sales and service meetings
- Introduce some best practices for insuring we get the maximum return of completed surveys
- Obtain copies of RO's from service and copies of sold customers from previous day
- Assist the service director and sales managers in resolving any issues
- Touch as many service waiters as possible to insure their wait time is adequate for their schedules
- Work closely with the COO/General Manager on such things as community activity involvement
- Coordinate internal activities and events, luncheons etc
- Handle every WE OWE make sure list is printed.
- All WE OWES are accounted for and make sure it is setup properly and if needed appointments are set, parts are ordered and customer is handled.
Server/Bartender
Joes American Bar and Grill
Dedham, MA
08.2011 - 10.2016
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided exceptional service to high volume of daily customers.
- Mentored new instructors on proper delivery techniques for various types of training activities.
Education
High School Diploma -
Ridge Community High School
Davenport, FL05.2009
Skills
- Safe Food Handling
- Guest Relations Management
- Positive and Professional
- Cash Handling
- High-Volume Dining
Timeline
Server
Raglan Road Irish Pub
06.2021 - Current
Server/Bartender
Not Your Average Joes
07.2017 - 06.2021
Customer Relations Manager
Prime Motor Group
05.2013 - 06.2019
Server/Bartender
Joes American Bar and Grill
08.2011 - 10.2016
High School Diploma -
Ridge Community High School