KAYLA DOUGLAS
Elwood,IN
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, leadership, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Banker II
STAR Financial Bank
09.2023 - Current
- .Utilize strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assist customers with setting up or closing accounts, completing loan applications and closings, and referring to investment and mortgage lines of business.
- Train new personal bankers, elevating team performance and service quality.
- Maintaining compliance with bank policies and regulations while executing various financial transactions for customers.
- Balance cash drawers and vault accounts on daily basis with zero discrepancies.
- Improved loan production by 514% by the end of 2025 Q1 compared to 2024.
- Achieve at least 5 successful outbound sales calls per week.
Floating Store Training Manager
L.C. Enterprises
11.2021 - 06.2023
- Provided store level support to Area General Managers acting as Interim Store Manager during vacancies.
- Created and delivered training programs to meet the needs of a diverse workforce.
- Led onboarding sessions for new hires in order to orient them into the organization's culture.
- Provided feedback and coaching to employees on their performance after trainings.
Store Manager
L.C. Enterprises
02.2021 - 11.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Increased sales on average by 10% monthly, and personal best was 210%.
Assistant Manager
L.C. Enterprises
10.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Key Holder
Subway
10.2017 - 10.2018
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Conducted weekly inventory audits to ensure accuracy and prevent shrinkage from occurring.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
High School Diploma -
Tombstone High School
Tombstone, AZ05.2019
Skills
- Customer satisfaction
- Motivational leadership
- Staff training
- Branch operations
- Policy and regulatory compliance
- Business administration
- Balance reconciliations
- Goals and performance
Certification
Notary Public - NP0760735 through 01/05/2033
Timeline
Personal Banker II
STAR Financial Bank
09.2023 - Current
Floating Store Training Manager
L.C. Enterprises
11.2021 - 06.2023
Store Manager
L.C. Enterprises
02.2021 - 11.2021
Assistant Manager
L.C. Enterprises
10.2019 - 02.2021
Key Holder
Subway
10.2017 - 10.2018
High School Diploma -
Tombstone High School
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