Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Kayla Douglas

Baltimore,MD

Summary

Hi My name is Kayla Douglas I am an energetic, hard working vibrant 21 year old female who is looking for a place to expand my greatness. I am a solid learner meaning when i understand something i work on perfecting how i execute what i have learned . I would be a great addition to any team and I look forward to any opportunity afforded to me . Thank you for your attention and time

Overview

5
5
years of professional experience

Work History

Receptionist

LA Fitness
06.2024 - Current
  • Managed incoming phone calls, transferring them to appropriate departments or individuals, ensuring prompt and accurate service.
  • Assisted members with billing inquiries and club-related concerns, resolving issues efficiently and maintaining a high level of customer satisfaction.
  • Maintained accurate records of member interactions, ensuring consistency and professionalism in all communications.
  • Contributed to a welcoming environment by offering assistance and information to members on services and promotions.

Adult Assistance

BCPS
01.2024 - 06.2024
  • Assisted children with Individualized Education Programs (IEP), providing additional support to ensure they received the help needed for their academic success.
  • Filled in for absent Adult Assistants, maintaining consistency in support and supervision for students in various classroom settings.
  • Supervised children during lunchtime, ensuring safety and facilitating a positive environment for socialization and relaxation.
  • Collaborated with teachers and staff to monitor student progress and communicate any concerns regarding student well-being or development.

Sales Specialist

Home Depot
06.2022 - 01.2024
  • Trained new employees within the department, ensuring smooth and effective understanding of products and customer service expectations.
  • Participated in supervisor training, developing leadership skills and learning how to manage teams efficiently.
  • Coordinated and conducted measurement appointments, working directly with customers to understand their flooring or blinds needs and provide tailored solutions.
  • Assisted customers in selecting tiles and products that best suited their project requirements, ensuring satisfaction and project success.
  • Collaborated with management to develop strategies for improving department operations and staff performance, resulting in increased productivity and customer satisfaction.

To-go specialist

Ruby Tuesday
09.2020 - 07.2023
  • Took customer orders both over the phone and in person, ensuring accuracy and a positive experience.
  • Packaged orders and double-checked items to ensure correctness before pickup.
  • Delivered to-go orders to customers' vehicles, providing excellent customer service.
  • Coordinated and prepared catering orders, ensuring accuracy and timely readiness.
  • Assisted servers by helping with table service and addressing customer needs.
  • Helped ensure restaurant cleanliness by clearing and resetting tables after customers finished.

Hostess

Cracker Barrel
11.2021 - 01.2022
  • Greeted and welcomed guests upon arrival, ensuring a positive and warm dining experience.
  • Managed the waitlist by recording guests' names, party sizes, and seating preferences, for best first experience.
  • Escorted guests to their tables, provided menus, and informed them about daily specials, enhancing their dining experience.
  • Regularly cleaned and maintained dining room floors and tables, ensuring a clean and comfortable environment for guests.
  • Assisted in locating and organizing to-go orders for customers, ensuring accuracy and timely delivery.

Education

Nursing -

Community College of Baltimore County
Baltimore, MD
06.2027

High School Diploma -

Catonsville High School
Catonsville, MD
06-2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer service
  • Sales
  • Open and close store

Timeline

Receptionist

LA Fitness
06.2024 - Current

Adult Assistance

BCPS
01.2024 - 06.2024

Sales Specialist

Home Depot
06.2022 - 01.2024

Hostess

Cracker Barrel
11.2021 - 01.2022

To-go specialist

Ruby Tuesday
09.2020 - 07.2023

Nursing -

Community College of Baltimore County

High School Diploma -

Catonsville High School

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Kayla Douglas