Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
Timeline
Generic

KAYLA DUBOIS

Neosho,MO

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience

Work History

SALES ASSOCIATE

Tuesday
05.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Student Employee

Ozark Christian College PPD
01.2022 - 01.2023
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
  • Moved furniture for cleaning and set up for special events

Customer Service Representative

Scholastic
09.2021 - 11.2021
  • Had to resign due to Mental Health issues at the time.
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
  • Documented detailed notes in CRM system to track customer interactions
  • Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
  • Provided solutions, recommendations and replacements with empathy and positive feedback
  • Issued refunds, merchandise exchanges and price adjustments in compliance with company policies

Program Director

Camp David Of The Ozarks
05.2019 - 08.2019
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
  • Maintained and updated project related documents.
  • Orchestrated smooth and efficient program development by collaborating cross- functionally across departments
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.

Education

Bachelor of Arts - Spiritual Formation

Ozark Christian College
Joplin, MO
05.2023

Associates Degree - Christian Studies

Ozark Christian College
05.2022

Skills

  • Product and Service Sales
  • Stocking and Replenishing
  • Verbal Communication
  • Time Management
  • Call Center Operations
  • Credit and Cash Transactions
  • Refunds and Exchanges
  • Cleaning and Sanitizing
  • Customer Relations
  • Active Listening

Hobbies

* Cooking/Baking      

* Volunteer Work           

* Creative Writing                 

* DIY Projects

Additional Information

  • My husband Gabriel and I just got married on March 11, 2023, and I have officially moving to the Owasso area. I am waiting for our marriage license to take the steps necessary for changing my last name, thus at this point my documents are under my maiden name and my address is still linked to Missouri. I would love to start working with you as soon as possible.


  • I am seeking an entry level, part time position that pays around $13 an hour; with the ability to work 15-20hrs. a week with my schedule being Tuesdays, Wednesdays, and Fridays from 8am to 3pm. with the occasional Saturday thrown in if needed. While I am a newlywed without children of my own, my schedule is kinda set due to me helping my sister in laws with homeschooling and other activities as my mother-in-law is a single mom who works full time as a nurse; thus I am alittle less flexible than some others may be.


  • References are available upon request.

Timeline

SALES ASSOCIATE

Tuesday
05.2022 - 02.2023

Student Employee

Ozark Christian College PPD
01.2022 - 01.2023

Customer Service Representative

Scholastic
09.2021 - 11.2021

Program Director

Camp David Of The Ozarks
05.2019 - 08.2019

Bachelor of Arts - Spiritual Formation

Ozark Christian College

Associates Degree - Christian Studies

Ozark Christian College
KAYLA DUBOIS