Kayla Eakin
Raleigh,NC
Summary
Motivated and driven individual with a passion for wine and a background in hospitality and sales
Overview
4
4
years of professional experience
Work History
Store Manager
The Wine Feed
09.2021 - 08.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw wine selection for wine club (400+ members), wine bar programs and retail shelf collections.
- Organized and executed private wine tastings, classes and events both on-site and off-site.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached wine advisors in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Tasting room associate
Cellar 55
01.2021 - 08.2021
- Oversee all Tasting Room and kitchen operations (including meeting NCDHHS standards - received score of 100.0 during most recent inspection in March 2021) and manage assistant; maintain a rotating range of wines to meet customers’ needs and promote bottle sales; develop personal relationships with customers and be comfortable discussing, educating and selling wine and beer; be able to maintain, operate and troubleshoot all equipment and software in the Tasting Room (WineStation, iPourit, kegs, POS); meet with distributors and participate in tastings, and assist with wine orders, pairing wines for dinners, Wine Club, Wine of the Month, etc.; receive orders, stock shelves as new product arrives and maintaining a clean and attractive appearance; create frequent and engaging posts on social media promoting new products, events and specials; maintain internal spreadsheets for beer profitability and keg inventory; maintain cooler and keg inventory on Untappd; pack and deliver online orders through Drizly; all duties of assistant as needed.
Tasting room assistant
Cellar 55
09.2020 - 01.2021
- Prepare food from the small bites menu and assist chefs with food preparation during events; wash dishes and maintain kitchen cleanliness; take regular inventory of food items; change wine bottles and kegs in the tasting room as needed; bus and clean tables in tasting room, polish and put away glasses; assist with stocking shelves and cooler as needed; regular cashier duties.
Sales associate
Pet Valu
01.2011
- Be familiar with product lines and be comfortable speaking with customers about them as well as how to best meet their needs; receive and put away orders; care for foster kittens; regular cashier duties; opening and closing duties.
Education
Level 3 With Distinction - Wine
Wine And Spirits Education Trust (WSET)
Raleigh, NC05.2022
CULINARY ARTS -
Liaison College
Kitchener, Ontario, Canada01.2010
Skills
- Wine and beer knowledge and experience; hospitality, sales and customer service industry experience; comfortable using computers, spreadsheets and learning software; ServSafe certified; self-motivated, resourceful and willing to take initiative
- Supplier Relationship Management
- Special Events
- Vendor Negotiations
- Staff Training and Development
- Wine Pairing Knowledge
References
Available upon request
Timeline
Store Manager
The Wine Feed
09.2021 - 08.2024
Tasting room associate
Cellar 55
01.2021 - 08.2021
Tasting room assistant
Cellar 55
09.2020 - 01.2021
Sales associate
Pet Valu
01.2011
Level 3 With Distinction - Wine
Wine And Spirits Education Trust (WSET)
CULINARY ARTS -
Liaison College
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