Kayla Easley
Cactus Jacks
Baytown
4
years of professional experience
Diligent employee with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Work History
Server
9 Months- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed customer orders using POS system, ensuring accuracy in transactions and timely service.
- Assisted in training new staff on menu offerings and restaurant policies to enhance team performance.
- Maintained cleanliness and organization of dining area to create a welcoming atmosphere for guests.
- Processed payments efficiently, minimizing wait times and enhancing overall guest satisfaction.
- Collaborated with team members to ensure efficient dining room operations during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted quickly to changing circumstances, maintaining high service standards under pressure.
- Nurtured connections with regular customers to promote brand loyalty.
Server
5 Months- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed table bussing and resetting tasks to uphold cleanliness standards in dining room and workspaces.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
11 Months- Monitored stock levels and alerted management of shortages to support inventory management.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Dog Handler
1 Year 6 Months- Trained and socialized dogs using positive reinforcement techniques to enhance behavior and obedience.
- Collaborated with team members to refine training processes and improve overall program effectiveness.
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 60 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal's temperament and behavior before handling them.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
Education
High School Diploma
- Varsity Softball for 3 years
- AVID Member for 3 years
- Spirit Club for 1 year
- 2 years of American Sign Language
Skills
Exceptional customer service
Hospitality expertise
Guest engagement
Suggestive selling
Cash handling
Upselling techniques
Cleanliness standards
Working Fast Pace
Fast-paced environment
Strong work ethic
Memory retention
Timeline
Server
Cactus Jacks
10.2025 - 07.2026Read More
Server
Toasted Yolk
05.2025 - 10.2025Read More
Server
Walkons
06.2024 - 05.2025Read More
Dog Handler
Raise The Woof Dog Training
02.2022 - 08.2023Read More
Goose Creek Memorial High School
High School Diploma
Read More