Kayla Edwards
Roy,UT
Summary
Proficient in TJC, OSHA, and FDA requirements for medical laboratory work. Effective at working as generalist to conduct all types of tests. Quality-focused and collaborative team player with reputation for accuracy and efficiency. Skilled at keeping work areas clean and equipment well-maintained.
Overview
18
18
years of professional experience
Work History
Service and Engagement Team Leader
Target
Riverdale, UT
10.2016 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained as Starbucks Barista and provided back-up coverage to provide customers with optimal support.
- Oversaw group of 35 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Travel Agent Sales Representative
Carnival Cruise Lines
Goldsboro, NC
05.2015 - 09.2016
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Patient Service Center Representative
LABCorp
Smithfield, NC
01.2011 - 04.2015
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Obtained blood specimens by performing venipuncture and finger sticks 90-150 times per day.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Medical Laboratory Technician
United States Air Force
Las Vegas, NV
08.2006 - 12.2010
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Located disease markers and outlined findings in thorough reports for clinicians.
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Kept laboratory equipment clean and in good working order for optimal functionality and longevity.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on monthly basis.
Education
High School Diploma -
Yellville-Summit High School
Yellville, AR05.2006
Medical Laboratory Technology
University of Nevada - Las Vegas
Las Vegas, NVMedical Laboratory Technology
College of Southern Nevada
Las Vegas, NVMedical Laboratory Technology
Community College of The Air Force
Montgomery, ALSkills
- Supervision
- Team management
- Problem resolution
- Organizational Skills
- Phlebotomy
- Customer Service
- Lab testing
- Laboratory results management
- Specimen Collection
- Data Entry
Timeline
Service and Engagement Team Leader
Target
10.2016 - Current
Travel Agent Sales Representative
Carnival Cruise Lines
05.2015 - 09.2016
Patient Service Center Representative
LABCorp
01.2011 - 04.2015
Medical Laboratory Technician
United States Air Force
08.2006 - 12.2010
High School Diploma -
Yellville-Summit High School
Medical Laboratory Technology
University of Nevada - Las Vegas
Medical Laboratory Technology
College of Southern Nevada
Medical Laboratory Technology
Community College of The Air Force
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