Kayla Eggins
Mexia
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative- Remote
Concentrix
Orlando, Florida
2026.09 - Current
- - Answered inbound customer calls following Concentrix contact center procedures.
- - Guided customers through product setup and troubleshooting, enhancing user experience and satisfaction.
- - Answered customer inquiries and provided accurate information regarding products and services.
- - Resolved customer complaints promptly, ensuring a positive service experience and fostering customer loyalty.
- - Deescalated frustrated customers through calm, clear communication, restoring confidence and trust in service.
- - Verified account details and protected customer information.
- - Recorded customer interactions in case management files.
- - Maintained detailed records of customer interactions, transactions and comments for future reference.
- - Asked probing questions to determine service needs and accurately input information into electronic systems.
- Followed quality guidelines during every customer interaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Bank Teller
Centex Citizens Credit Union
2026.03 - Current
- Operated teller systems to record transactions and manage electronic funds transfers securely.
- Processed customer transactions, ensuring accuracy in cash handling and account management while enhancing customer satisfaction.
- Assisted customers with inquiries about account balances, loans, and services, fostering strong client relationships.
- Maintained up-to-date knowledge of banking products to deliver tailored information and recommendations to clients.
ER Admissions Clerk
Limestone Medical Center
2024.08 - 2025.09
- Processed patient admissions efficiently, ensuring accurate data entry and compliance with hospital protocols.
- Collaborated with nursing staff to prioritize patient intake, improving response times for urgent cases.
- Assisted patients in completing necessary documentation, streamlining admission process and improving patient satisfaction.
- Managed electronic health record systems to maintain up-to-date patient information and streamline workflows.
Referral Clerk
Family Medicine Center
2023.08 - 2024.08
- Managed patient referral workflows, enhancing communication with healthcare providers to improve referral turnaround times.
- Collaborated with healthcare teams to resolve referral challenges, resulting in improved patient experiences.
- Facilitated appointment scheduling processes, maximizing patient flow and service delivery in family medicine center.
- Ensured accuracy of patient records through effective utilization of electronic health record systems.
Receptionist
Family Medicine Center
2023.08 - 2024.08
- Coordinated communication between patients and healthcare providers, facilitating improved service delivery and patient satisfaction.
- Resolved patient inquiries, implementing effective problem-solving strategies to enhance overall patient experience.
- Managed patient check-in and appointment scheduling, ensuring accurate and timely entries in electronic health record system.
- Maintained accurate patient records and updated information during visits.
Assistant Manager
Burger King
2022.03 - 2023.07
- Supervised daily operations to ensure compliance with company standards and optimize workflow.
- Trained and mentored staff on customer service protocols, improving team performance and customer satisfaction.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed staff schedules aligned with peak business hours, improving service delivery and customer experience.
Education
High School Diploma -
Mexia High School
Mexia, TX2023-05
Skills
Call center technology
CRM applications
CRM tools
Account verification
Appointment coordination
De-escalation
Live chat support
Efficient service
Proactive support
Collaborative service
Customer engagement
Issue resolution
Dependable service
- Task prioritization
- Quick decision-making
- Data accuracy
- Microsoft Excel
- Service promotion
- Call center operations
- Establishing trust
- Effective listening
- Customer accountability
- Goal-focused
- Service adaptability
- Data accuracy
Languages
English
Timeline
Customer Service Representative- Remote
Concentrix
2026.09 - Current
Bank Teller
Centex Citizens Credit Union
2026.03 - Current
ER Admissions Clerk
Limestone Medical Center
2024.08 - 2025.09
Referral Clerk
Family Medicine Center
2023.08 - 2024.08
Receptionist
Family Medicine Center
2023.08 - 2024.08
Assistant Manager
Burger King
2022.03 - 2023.07
High School Diploma -
Mexia High School