Kayla Ellis
Lookout Mountain,GA
Summary
Proven leader in customer service, adept at enhancing customer satisfaction and managing cash with precision. At Vardny Inc, streamlined payment processes and fostered a positive work environment, leading to a noticeable improvement in service quality. Skilled in POS system operation and maintaining patience under pressure, consistently exceeding employer expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Vardny Inc
05.2022 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Rural Mail Carrier
USPS
08.2020 - 02.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Assistant Manager
Walker County Schools
01.2004 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Ridgeland High School
Flintstone, GASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Cash management
- Payment processing
- Customer inquiries
- POS system operation
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- ServSafe Food Handler's Certification
Timeline
Customer Service Cashier
Vardny Inc
05.2022 - 11.2024
Rural Mail Carrier
USPS
08.2020 - 02.2023
Assistant Manager
Walker County Schools
01.2004 - 05.2018
GED -
Ridgeland High School
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