Kayla Evenson
Summary
Experienced Health Unit Coordinator with a progressive background in planning patient activities, resolving complaints, and updating medical files. Possesses a strong understanding of medical procedures and terminology, along with extensive knowledge of hospital policies and operations. Committed to delivering excellent customer service in a hospital setting. A seasoned professional skilled at problem-solving and communication, known for strong organizational skills and a diligent work ethic. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
University of Tennessee Medical Center
05.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with processing patient admissions, transfers and discharges.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided concierge service to assist patients and families and direct them to available resources.
- Assembled and maintained patient medical records and other documents related to patient care.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Bridal Consultant
The Gilded Gown
01.2023 - 05.2023
- Sold and fitted dresses for brides-to-be.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Airport Security Screener
Covenant Aviation Security, TSA
07.2021 - 11.2021
- Protected the nation's transportation services and allowed peace of mind for travelers to fly safely.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
Cashier
Target
04.2020 - 11.2020
- Trained new team members in cash register operation, stock procedures and customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
General Studies
Pellissippi State Community College
Knoxville, TNSome College (No Degree) - General Studies
College of the Sequoias
Visalia, CaliforniaSome College (No Degree) - General Studies
West Hills College
Lemoore, CaliforniaHigh School Diploma -
Mission Oak High School
Tulare, California06.2020
Skills
- Chart assembly
- Multidisciplinary team collaboration
- Medical terminology proficiency
- Customer Service & Patient satisfaction
- Multitasking & Problem-solving abilities
- CPR and AED
Certification
- BLS Certified, AHA, RQI Program - Until October 31, 2026
Timeline
Health Unit Coordinator
University of Tennessee Medical Center
05.2023 - Current
Bridal Consultant
The Gilded Gown
01.2023 - 05.2023
Airport Security Screener
Covenant Aviation Security, TSA
07.2021 - 11.2021
Cashier
Target
04.2020 - 11.2020
Some College (No Degree) - General Studies
West Hills College
General Studies
Pellissippi State Community College
Some College (No Degree) - General Studies
College of the Sequoias
High School Diploma -
Mission Oak High School
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