Kayla Ferlito
Margate,FL
Summary
Players Club Representative bringing excellent customer service, promoting Unity card memberships, along with promoting the Unity website and upcoming promotions/events. Assisting guests with any questions/concerns when it comes to their account. Assists in promotional events such as tournaments and concerts. Hardworking and passionate when it comes to addressing guests needs.
Overview
1
1
year of professional experience
Work History
Players Club Representative
Seminole Casino Coconut Creek
08.2022 - Current
- Delivered exceptional customer service to every guest by retaining extensive knowledge of promotions and creating welcoming, positive experiences.
- Investigated and resolved customer concerns and complaints quickly.
- Exhibited high energy and professionalism when dealing with guests and team members
- Responded to guest requests, offering excellent support and tailored recommendations to address needs.
- Works efficiently with promotions such as gift giveaways, concerts, tournaments, drawings, etc.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL05.2022
Skills
- Guest Relations
- Positive Attitude
- Professionalism
- Reliability
- Promotional Knowledge
- Responsible
- Confident
Accomplishments
- Promoted from Rep I to Rep II in December of 2022
- Mentioned in the GX360 survey
Timeline
Players Club Representative
Seminole Casino Coconut Creek
08.2022 - Current
High School Diploma -
Monarch High School
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