Kayla Ferrigno
Saint Johns,AZ
Summary
Dynamic Senior Sales and Success Manager with a proven track record at Lone Wolf Technologies, achieving 15% annual revenue growth and earning the President's Club 2025 accolade. Expert in sales strategy development and employee training, fostering high-performing teams while enhancing customer relationships through effective communication and innovative CRM solutions.
Overview
14
14
years of professional experience
Work History
Senior Sales and Success Manager
Lone Wolf Technologies
Remote
09.2023 - Current
- Honored with the prestigious President's Club 2025 accolade.
- Attained full bookings plan for seven consecutive months in 2024.
- Nominated for 2025 Rising Star Award at Inman
- Implemented sales strategies resulting in a 15% annual revenue growth.
- Consistently achieved multiple promotions within a year for 8 straight years.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Tracked and managed sales pipeline to ensure timely lead conversions.
- Designed successful campaigns with marketing, achieving a 50% rise in product visibility.
- Analyzed sales trends and implemented adjustments to ensure 99% compliance with targets.
Senior Manager Sales Operations
Lone Wolf Technologies
Remote, United States
06.2021 - 09.2023
- Developing and implementing sales processes for sales teams, specialists and other representatives
- Researching and analyzing data to create sales forecasts
- Collaborating with other departments and upper management to identify business goals
- Identifying customers and sales opportunities by analyzing sales data and consumer trends
- Creating and managing automation tools to increase sales process efficiency
- Implementing and manage CRM tools to maximize opportunities and customer relationships
Sales Operations Manager
Propertybase Powered by Lone Wolf
Remote
09.2019 - 06.2021
- Creating, optimizing, and maintaining sales processes
- Proactively monitoring sales activities and striving to maintain a high level of quality and accuracy
- Coordinating multi-department communication to ensure resources are available for sales
- Partnering with Sales Leaders to create and maintain sales forecasting models and data
- Generating and maintaining reports and KPIs (Key Performance Indicators)
- Identifying and tracking key metrics to inform renewal and up-sell strategies
- Working with Sales Leaders to develop sales incentive programs and compensation planning
- Creating and maintaining documentation on sales processes, policies, and relevant sales training materials
- Assisting with on-boarding new sales talent
Sales Operations Supervisor
Propertybase Powered by Lone Wolf
Chandler
05.2018 - 09.2019
Sales Operations Specialist
Propertybase Powered by Lone Wolf
Chandler
10.2017 - 05.2018
Client Care Specialist
Propertybase Powered by Lone Wolf
Chandler
12.2016 - 10.2017
Senior iOS and Mac Advisor
Apple
Remote
07.2014 - 11.2016
Technical Support and Sales
GoDaddy.com
03.2011 - 08.2012
Education
Associate of Arts - Computer Systems Networking and Telecommunications
Mesa Community College
MesaSkills
- Sales forecasting
- CRM implementation
- Sales process optimization
- Employee training
- Sales strategy development
- KPI tracking
- Team leadership
- Effective communication
- Managing operations and efficiency
- Customer relationship building
Accomplishments
- 2025 President's Club Winner
- Nominated for 2025 Rising Star Award at Inman
References
References available upon request.
Timeline
Senior Sales and Success Manager
Lone Wolf Technologies
09.2023 - Current
Senior Manager Sales Operations
Lone Wolf Technologies
06.2021 - 09.2023
Sales Operations Manager
Propertybase Powered by Lone Wolf
09.2019 - 06.2021
Sales Operations Supervisor
Propertybase Powered by Lone Wolf
05.2018 - 09.2019
Sales Operations Specialist
Propertybase Powered by Lone Wolf
10.2017 - 05.2018
Client Care Specialist
Propertybase Powered by Lone Wolf
12.2016 - 10.2017
Senior iOS and Mac Advisor
Apple
07.2014 - 11.2016
Technical Support and Sales
GoDaddy.com
03.2011 - 08.2012
Associate of Arts - Computer Systems Networking and Telecommunications
Mesa Community College
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