Kayla Fitzgerald
Littleton,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager/Project Manager
Divine Homes Denver, LLC /Digital Media Innovations
04.2023 - Current
- Directed and executed capital projects, overseeing budget allocation, timeline adherence, and the selection and coordination of subcontractor teams
- Orchestrated a comprehensive office relocation project, successfully transitioning the company to a new location and overseeing the renovation of the office building within a stringent 5-month timeline
- Played a pivotal role in expanding the commercial real estate portfolio by 25%, leveraging strategic marketing initiatives and providing valuable assistance to ownership
- Implemented a streamlined CRM system, integrating company historical data and documentation to enhance efficiency and productivity
- Spearheaded the development and implementation of optimized business procedures, including billing processes, customer service communication protocols, vendor relations management, and documentation practices
- Efficiently managed schedules and facilitated collaboration among local and international staff members as the office manager, ensuring smooth operations and effective team communication.
Assistant Project Manager
MF Inc Designs
01.2022 - 04.2023
- Partnered with lead interior designer to seamlessly execute a $1.2M luxury residential renovation project for high-profile client, ensuring on-time and on-budget delivery
- Orchestrated all project management functions including timeline, team communications, vendor contracts and client updates across 15 contractors and suppliers
- Developed and implemented detailed operational processes for supply chain logistics, timeline execution and team coordination to drive efficiency across all renovation phases
- Proactively resolved construction delays and logistics bottlenecks through collaborative problem-solving with contractors, safeguarding timeline while managing client expectations.
- Delivered high level of service to the client to both maintain and extend relationship for future business opportunities.
- Assisted in the successful completion of each phase by coordinating tasks, monitoring progress, and maintaining documentation.
Office Administrator
Israel Firstfruits
01.2019 - 10.2021
- Excelled as administrative and event coordinator for U.S Office of an international non-profit
- Collaborated closely with U.S Director to align domestic initiatives with international office objectives and annual goals through daily briefings
- Managed bookkeeping and meticulous financial records for $500K+ in annual donor contributions, ensuring full transparency
- Collaborated closely with the US Director to conceptualize and develop high-impact content that resonated with target audiences and effectively promoted the organization's mission.
- Nurtured and expanded donor development efforts, fostering key philanthropic relationships that raised $125K in new contributions over 2 years
- Planned and coordinated logistics for 3 major fundraising galas annually across U.S cities
- Recruited, trained and managed volunteer staff to provide exceptional registration services for all awareness and fundraising events.
National Account Coordinator& Sourcing Manager
Experient Sales Network
11.2013 - 09.2018
- Coordinated and managed corporate accounts worth $1M+ annually for a senior sales manager at Experient, a leading event management firm
- Functioned as strategic liaison advising both hotel partners and major clients on logistical requirements for high-profile conventions, meetings and corporate events
- Spearheaded full account management lifecycle - sourcing venues, crafting proposals, presenting solutions, performing data analysis, negotiating contracts for events of 25 to 25,000 attendees
- Efficiently coordinating and auditing for city-wide marquee events like Anime Boston with 25,000 attendees and Denver Comic Con with 20,000+ room nights
- Conducted in-depth data analysis to evaluate client spending trends, optimize supplier partnerships, and design innovative solutions to improve sourcing effectiveness
- Skillfully sourced and contracted venues/hotels globally for small executive meetings small to large-scale 10,000+ person events in top convention destinations worldwide
- Consulted with planners to flawlessly execute all event needs - venue layout, budgeting, registration, staffing and logistical services for seamless execution
- Coordinated with the accounting team to ensure timely invoicing and collections across the corporate book of business.
Education
Bachelor of Science - International Business
Liberty University
Lynchburg, VA06.2025
Associate of Arts -
North Lake College
05.2021
Skills
- Customer Relations
- Project Management
- Collaborative Team Lead
- Strong Interpersonal Skills
- Data Analyst
- Task-Oriented
- Resourceful & Problem Solver
- Fast Learner
Volunteer Experience
- Wipe Every Tear, 2017 & 2018
Volunteered on 2 mission trips working with US teams to outreach with the WET organization focused to help women human trafficked in the Philippines.
- CARES by Apartment Life, Dallas, TX, 2011-2013,
Facilitated and led 3 events a month for 350 apartment units and built relational equity with residents for the front office. Networked with corporate businesses to market CARES, created and secured partners and business sponsorships.
Certification
- Project Management Certification, Coursera, In- Progress
Timeline
Office Manager/Project Manager
Divine Homes Denver, LLC /Digital Media Innovations
04.2023 - Current
Assistant Project Manager
MF Inc Designs
01.2022 - 04.2023
Office Administrator
Israel Firstfruits
01.2019 - 10.2021
National Account Coordinator& Sourcing Manager
Experient Sales Network
11.2013 - 09.2018
Bachelor of Science - International Business
Liberty University
Associate of Arts -
North Lake College