KAYLA FITZGERALD
Raleigh,NC
Summary
Dynamic server and bartender with over three years of front-of-house experience and seven years in back-of-house roles, consistently delivering exceptional customer service in high-pressure environments. Skilled in efficiently managing multiple tables, swiftly resolving customer issues, and training new staff on industry best practices to ensure seamless operations. Possesses extensive knowledge of food safety regulations and beverage preparation techniques, dedicated to elevating the dining experience and achieving guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Nana's Dim Sum & Dumplings
03.2024 - 07.2025
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 5-11 tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
Bartender
Bourbon Brews Burgers
12.2023 - 05.2024
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender/Server
Parry's Pizzeria and Taphouse
05.2023 - 12.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Associate of Arts - Culinary Arts
Culinary Institute of America
Hyde Park, NY06.2016
Skills
- Dedicated work ethic
- High-quality client service
- Cash management
- Customer interaction
- Consistent professional demeanor
- Strong information recall
- Menu knowledge
- Proficient in POS operations
Certification
TIPS
Timeline
Server
Nana's Dim Sum & Dumplings
03.2024 - 07.2025
Bartender
Bourbon Brews Burgers
12.2023 - 05.2024
Bartender/Server
Parry's Pizzeria and Taphouse
05.2023 - 12.2023
Associate of Arts - Culinary Arts
Culinary Institute of America
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