Kayla Francis
West Palm Beach,FL
Summary
Detail-oriented hospitality professional with 5 years of experience in Italian and fine dining settings. Expertise in Italian cuisine, wine service, and food pairings enhances guest experiences. Proven ability to manage multiple tables efficiently while delivering attentive service in fast-paced environments. Strong communication and teamwork skills contribute to maintaining a positive atmosphere.
Overview
17
17
years of professional experience
Work History
SURGERY AUTHORIZATION SPECIALIST
The Center for Bone and Joint Surgery
09.2023 - Current
- Managed high-volume daily workload, ensuring accuracy, organization, and attention to detail.
- Completed 35–45 submissions and follow-ups daily, consistently meeting strict deadlines to support timely patient care.
- Manage a high-volume daily workload while maintaining accuracy, organization, and attention to detail.
- Prioritized multiple tasks in fast-paced environment to ensure seamless workflow and efficient processing.
SERVER
Elisabetta’s Ristorante
07.2021 - 06.2025
- Consistently delivered excellent guest service in a high-volume environment.
- Educated guests on daily specials and menu items, enhancing their dining experience and encouraging informed choices.
- Educated guests on daily specials, appetizers, entrées, desserts, wines, and cocktails.
- Performed proper wine service, including presentation, pouring, and decanting.
- Utilized knowledge of wine, craft cocktails, and aperitivo to make personalized recommendations.
- Managed multiple tables while maintaining accuracy, efficiency, and attention to detail.
- Recommended food and beverage pairings, resulting in elevated guest satisfaction and increased sales.
- Coordinated with event staff and management to ensure seamless service for large parties and special events.
- Completed opening and closing duties to support smooth restaurant operations.
SERVER
CWS Bar + Kitchen
05.2017 - 12.2020
- Delivered efficient, personable service in fast-paced restaurant and bar environment, enhancing guest satisfaction.
- Managed multiple tables while maintaining accurate orders and timely service.
- Anticipated guest needs and responded quickly to requests and concerns.
- Customized food and beverage recommendations based on guest preferences and food pairings, improving dining experience.
- Recommended food and beverage selections based on guest preferences and food pairings.
- Upsold premium spirits and specialty cocktails to increase sales.
- Anticipated guest needs and responded swiftly to requests and concerns, fostering a welcoming atmosphere.
- Completed opening and closing responsibilities to ensure smooth daily operations.
MEN’S DEPARTMENT SUPERVISOR
Kohl’s
08.2009 - 04.2015
- Supervised daily department operations, enhancing team collaboration and efficiency.
- Trained and coached team members in customer service and sales strategies, improving customer satisfaction.
- Trained and coached team members in customer service and sales strategies.
- Managed department organization, promotional events, and sales goals, driving engagement and revenue growth.
Education
Bachelor of Arts - Alternative Medicine
Everglades University
Boca Raton, FL01-2025
Associate of Arts - undefined
Palm Beach State College
Lake Worth, FL01-2016
Skills
- Wine Service & Food Pairings
- Wine service techniques
- Craft Cocktails & Aperitivo
- Upselling & Suggestive Selling
- Multi-Table Management
- Fine Dining & High-Volume Service
- POS Systems
- Opening & Closing Procedures
- Safe Food Handling
- Italian Cuisine & Menu Knowledge
- Guest Relations
- Team Collaboration
ADDITIONAL TRAINING
- Florida School of Holistic Living | Orlando, FL Student of Herbalism
- Rooted Healing LLC | Owner & Educator Educational workshops focused on medicinal herbs, plant education, and community wellness.
Timeline
SURGERY AUTHORIZATION SPECIALIST
The Center for Bone and Joint Surgery
09.2023 - Current
SERVER
Elisabetta’s Ristorante
07.2021 - 06.2025
SERVER
CWS Bar + Kitchen
05.2017 - 12.2020
MEN’S DEPARTMENT SUPERVISOR
Kohl’s
08.2009 - 04.2015
Associate of Arts - undefined
Palm Beach State College
Bachelor of Arts - Alternative Medicine
Everglades University