Kayla Freeland
Hardware/Software Finance Specialist
Addison,New York
Summary
Dynamic Talent Manager offering 8-year progressive career across diverse industries. Proven history of designing and implementing recruitment, training and conflict-resolution initiatives for companies up to 28 employees. Insightful and creative with strengths in partnering with cross-functional business executives to strategize personnel-management solutions. Known for identifying improvement opportunities and spearheading projects to drive effectiveness.
An accomplished professional with extensive experience in program management. Including Global sourcing in the U.S., Asia and EMEA. Adept skill in analyzing and identifying opportunities to deliver innovative options for efficiency improvements and costs reductions. Experienced in building and empowering global cross-functional teams to realize organizational mission and goals. Lead teams by example, demonstrating a strong work ethic and collaborating with others to meet objectives. Proven success in global cross-team collaboration.
Adept at driving company growth and productivity by locating the best talent and establishing effective, modern policies for the workforce. Demonstrated current working knowledge of federal, state and local regulations or laws.
Soft skills include Communication, Teamwork, Conflict management, Delegation, Active listening, Collaboration, Mediation, Negotiating, Adaptability, Problem-Solving, Creativity, Work Ethic, Time-management, Interpersonal Skills, Time Management, Leadership, and Attention to Detail. With experience in collaborating with upper level on multi-divisional projects. Proven skills in collecting, reviewing and modeling financial data in order to prepare complex reports used in budget development.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
SECOPs
Veterans Health Administration VHA
Bath, NY
06.2021 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Maintained office PCs, networks and mobile devices. Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Established, repaired and optimized networks by installing wiring, cabling and devices. Configured systems according to prescribed software and hardware frameworks. Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly. Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web. Set up PCs, projectors and microphones for use in video conferencing rooms. Monitored systems in operation and quickly troubleshot errors.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Implemented internal quality standards to secure electronic records integrity. Performed installation, maintenance and repair for complex internal computer hardware and various software applications. Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents. Recommended new and replacement hardware and software purchases. Set up and maintained user accounts and client access.
Hardware/ Software Equipment Control Specialist
CTG Inc.
Painted Post, NY
03.2018 - 07.2020
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols. Completed projects on time and under budget while resolving complex issues for senior leaders. Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates. Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills. Monitored employee actions for adherence to safety procedures. Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements. Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives. Liaised between multiple business divisions to improve communications. Created and implemented forward-thinking initiatives to improve employee engagement.
- Developed implementation methodologies to rein in project costs while meeting key milestones. Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. Developed and initiated projects, including managing costs, schedule and performance. Reduced expenditures by effectively negotiating vendor and service contracts to drive savings. Achieved project deadlines by coordinating with contractors to manage performance. Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency. Provided accurate, detailed quantity take-offs from project drawings and technical specifications. Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve. Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups. Directed delivery trucks to shipping doors or designated areas and helped unload and load goods. Drove operational improvements which resulted in savings and improved profit margins.
- Maintained fiscal records and accounts. Generated annual budget forecasting information for executive and corporate reports. Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans. Produced business performance reporting packages. Identified and monitored budget expenses for accuracy and signs of fraud. Recommended financial solutions to corporate management based on detailed financial analysis. Evaluated procurement needs and projected expenditures. Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution. Reviewed operating budgets periodically to analyze trends affecting budget needs. Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Resolved production issues, supporting investigations of supplier and manufacturing locations and developing targeted solutions. Reviewed and approved supplier systems for chemical and metallurgical process control. Conducted training on quality material control system requirements and processes for complex production lifecycles, supporting organizational leadership in innovative process design. Reconciled accounts and reviewed expense data, net worth, and assets. Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions. Evaluated and improved financial records to make important business decisions. Itemized taxpayer expenses to identify maximum adjustments, deductions and credits. Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions. Modified comprehensive reporting to reflect changing financial structure. Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts. Reviewed financial reports and streamlined operations to increase productivity and company profits. Used relevant financial technology to generate reports and recommended courses of action to upper management. Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations. Collected data from other divisions to support quarterly forecasts. Developed corporate investment strategies to drive growth and security. Managed corporate watch lists and insurance files. Provided strategic planning advice and financial oversight for corporate stakeholders.
- Analyzed and processed project specifics before capital deployments. Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement. Developed forecasting tools to analyze revenue variances and capitalize on industry trends. Performed complex financial and budget analyses to determine requirements and justify requested funding. Determined pricing, margins and risk factors for active and proposed projects. Collaborated to develop and maintain targeted profit plans to sustain growth.
- Conducted product and process reviews and surveillance at various suppliers, supporting product health and customer satisfaction.
- Reviewed and approved supplier systems for chemical and metallurgical process control.
- Resolved production issues, supporting investigations of supplier and manufacturing locations and developing targeted solutions.
- Conducted training on quality material control system requirements and processes for complex production lifecycles, supporting organizational leadership in innovative process design.
- Input, analyzed and reported on data covering all aspects of procurement operations. Built relationships with vendors to negotiate ideal terms for purchases. Set up and negotiated contracts to obtain favorable pricing and delivery structures. Procured materials for squadron maintenance and repair services. Evaluated internal needs and developed plans for maintaining optimal supply levels. Developed and strengthened supplier relationships. Maintained current understanding of pricing structures, market conditions and trends in industry. Oversaw inventory control, accounting, and supply reports. Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs. Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries. Carefully read and interpreted requisition orders to understand specialized terms and requirements. Tracked purchase orders and followed up with vendors and carriers to support timely deliveries. Monitored pricing trends and negotiated pricing to optimize profitability. Negotiated contracts and agreements with suppliers to achieve best pricing and terms. Established relationships with vendors and suppliers to streamline procurement operations.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws. Designed plans to improve operations and suggested changes to systems for overall organization. Scanned system for frequent technical issues, employing troubleshooting techniques for resolution. Analyzed trend data to forecast operational needs and plan next course of action. Assessed operational performance to identify areas for improvement. Supported supervisor and associated team members to maintain system functionality. Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution. Created custom reports and visualizations to support decision-making processes. Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction. Created and managed operational databases to store and track data and maintain accurate information. Developed operational budgets to control costs and monitor spending.
- Reviewed order data to verify transactions and shipping dates. Organized warehouse space and planned layouts to allow for maximum storage capabilities. Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems. Coordinated driver dispatch to accomplish daily delivery requirements. Resolved shipping discrepancies by coordinating customer and courier communications. Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms. Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions. Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers. Analyzed new laws and regulations to identify required changes and proactively adjust systems. Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts. Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts. Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork. Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping. Implemented project management techniques to overcome obstacles and increase team productivity. Identified opportunities to streamline processes and improve office operations and efficiency. Cultivated strong relationships with vendors and partners supporting administrative operations.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime. Reduced inventory levels and improved supply chain visibility using strategic initiatives. Built exceptional rapport with suppliers and transportation companies to create seamless operations. Created and implemented comprehensive supply chain management strategies. Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
Equipment Specialist
CTG
Painted Post, NY
09.2016 - 03.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality. Provided Tier 1 IT support to non-technical internal users through desk side support services. Offered new customers training to reduce frustration and improve customer satisfaction. Wrote and reviewed tickets to request maintenance to various types of equipment. Resolved escalated issues by serving as subject matter expert on wide-ranging issues. Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process. Used ticketing systems to manage and process support actions and requests. Developed and tested new product offerings prior to release to assist development team in bug identification. Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware. Updated software to safeguard against security flaws. Determined hardware and network system issues using proactive troubleshooting techniques. Managed backup and recovery of data assets to safeguard system availability. Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes. Prepared new computers and mobile devices according to internal policies on standardized software and security deployments. Assigned system permissions and set up computers to assist with onboarding new employees.
- Generated and submitted invoices based upon established accounts receivable schedules and terms. Identified, researched, and resolved billing variances to maintain system accuracy and currency. Worked with multiple departments to check proper billing information. Prepared and submitted monthly billing reports to management for financial overview. Identified payment trends and adjusted billing processes accordingly to retain customers. Provided excellent customer service, developing and maintaining client relationships. Monitored customer accounts to identify and rectify billing issues. Processed and verified invoices to secure accuracy of billing information. Generated monthly invoices for customers in multiple formats to provide transparency. Reviewed and reconciled customer accounts to manage accuracy of payments.
- Monitored incoming contracts and service agreements for correct pricing and information. Prepared and issued reports on contract performance and compliance. Stored and filed contract documents in orderly, organized systems. Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities. Developed training materials to unify contract management processes and procedures. Addressed contract disputes and provided advice and guidance to resolve issues. Negotiated and reviewed contracts to protect customer interests.
- Drove cost reduction efforts for supply chain AOP to meet annual operations targets. Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches. Utilized data analytics to identify and resolve supply chain issues and improve overall performance. Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference. Recognized supply chain risks and presented recommendations for risk mitigation. Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities. Improved forecasting systems to maintain adequate materials and supplies. Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations. Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Managed functional areas of logistics. Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power. Generated payments for program-related activities to keep accurate records of financial expenditure. Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations. Detected and enforced improvement opportunities in supply chain. Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements. Managed logistics assets for timely and cost-effective delivery of cargoes. Tracked assets disposal and determined IOM's best interest to upgrade inventory list. Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors. Collaborated with manufacturing and supply chain management. Conducted audits to improve office logistics practices and procedures. Coordinated driver dispatch to accomplish daily delivery requirements. Secured discounts from third-party logistics service providers to deliver substantial cost savings. Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities. Conducted research to address shipping errors and packaging mistakes.
Digital Media Procurement Specialist
Gatehouse Media
Corning, NY
08.2015 - 06.2016
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services. Built and maintained relationships with new and existing clients while providing high level of expertise. Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction. Operated in self-directed environment with minimal input to solve problems and implement resolutions. Defined clear targets and objectives and communicated to other team members. Reduced workflow inconsistencies by recruiting and hiring capable staff members. Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards. Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Selected or wrote appropriate curriculum for specific course topics. Collaborated with company leaders and department managers to determine training needs. Assessed new employee skills and strengths to provide customized training. Integrated technology resources into courses to diversify instruction. Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies. Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives. Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees. Coordinated employee placements and administration. Created and implemented forward-thinking initiatives to improve employee engagement. Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Developed and executed sales presentations as well as both internal and external product training workshops. Led targeted training programs to educate staff on product benefits and service capabilities. Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. Communicated progress of monthly and quarterly initiatives to internal and external sales teams. Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth. Created and implemented new business opportunities by utilizing strategic networking strategies. Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Confirmed company's profitable holdings, account balances and debt obligations by reviewing databases and other financial sources of information. Effectively communicated with stakeholders using excellent written, verbal and presentation skills. Developed audit guides promoting economy, efficiency and accountability in operations management. Engaged directly with audit partners on audit, review and compilation engagements. Communicated audit progress and findings by providing information in status meetings and highlighting unresolved issues. Provided outstanding customer service skills for both internal and external customers. Reviewed financial materials and procedures to spot errors, inefficiencies or instances of misuse. Designed flowcharts detailing business processes by evaluating risks to company and analyzing existing internal controls to mitigate risks.
- Completed audit paperwork and memoranda by documenting audit tests and findings. Inspected account books and accounting systems for efficiency, effectiveness and use of accepted accounting procedures to record transactions. Conducted confidential and specialized investigations into potential fraud situations. Provided financial control information by collecting, analyzing and summarizing data and trends. Highly adept in account analysis, reconciliation methods, flowcharting and documentation. Effectively identified, communicated and resolved issues found at audit with appropriate stakeholders through written reports and in-person meetings. Mastered auditing procedures for researching, writing and finalizing audits.
- Assessed risks and internal controls by identifying areas of non-compliance and evaluating manual and automated financial processes. Performed quality inspections and document findings to promote accountability and identify potential efficiency opportunities. Completed audit paperwork and memoranda by documenting audit tests and findings. Provided financial control information by collecting, analyzing and summarizing data and trends. Generated audit plans and performed initial and follow-up audits.
- Conducted confidential and specialized investigations into potential fraud situations. Engaged directly with audit partners on audit, review and compilation engagements. Reviewed information provided by business partners to confirm client compliance and accuracy with established policies and procedures. Provided outstanding customer service skills for both internal and external customers. Developed audit guides promoting economy, efficiency and accountability in operations management. Analyzed risk and evaluated internal and management controls.
- Effectively identified, communicated and resolved issues found at audit with appropriate stakeholders through written reports and in-person meetings. Communicated audit progress and findings by providing information in status meetings and highlighting unresolved issues. Highly adept in account analysis, reconciliation methods, flowcharting and documentation. Effectively communicated with stakeholders using excellent written, verbal and presentation skills. Verified assets and liabilities by comparing and analyzing items and collateral to documentation.
- Mastered auditing procedures for researching, writing and finalizing audits. Designed flowcharts detailing business processes by evaluating risks to company and analyzing existing internal controls to mitigate risks. Confirmed company's profitable holdings, account balances and debt obligations by reviewing databases and other financial sources of information. Inspected account books and accounting systems for efficiency, effectiveness and use of accepted accounting procedures to record transactions.
- Coordinated resolution of issues with warehouses, sales brokers and carriers. Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance. Designed tasking objective frameworks, aligning available talent with required responsibilities to maximize throughput and performance metrics. Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems. Analyzed prior delivery processes and uncovered more efficient method. Planned and supervised shipments from production to end-user and scheduled daily and weekly routes. Tracked orders and notified customers of status or potential delays. Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Monitored incoming contracts and service agreements for correct pricing and information. Created solicitation packages and conducted thorough research for each bid. Streamlined operations by developing and implementing improved contract management processes. Tracked contract milestones and updated stakeholders to facilitate project progress. Developed training materials to unify contract management processes and procedures. Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities. Adhered to legal and contractual requirements for compliant contract processes.
- Maintained domestic and international supplies by coordinating with international contacts to source materials and manage distribution. Directed product flow throughout company. Managed complex equipment storage operations while effectively partnering with intermediary departments to complete projects. Completed frequent inventory counts and resolved discrepancies. Resolved issues through negotiations and led contract compliance and vendor performance reviews. Scheduled production plans according to customer needs and supply availability.
- Kept stock areas clean, tidy and organized according to facility requirements. Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital. Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory. Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers. Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods. Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
Procurement Specialist
SITEL
Painted Post, NY
05.2013 - 08.2015
- Oversaw, coached and evaluated team of about 26 employees. Managed company operations, including staff hiring, training, development, scheduling and supervision. Conducted performance reviews each quarter, offering praise and recommendations for improvement. Evaluated employees' strengths and assigned tasks based upon experience and training. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Implemented policies and standard operating procedures for continuous improvement. Monitored daily and weekly key performance indicators to maintain on-track status.
- Spearheaded negotiation of contracts as company representative. Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership. Interpreted and advised on labor relations policies and previously negotiated agreements. Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Resolved conflicts and negotiated mutually beneficial agreements between parties. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Prepared work to be processed by gathering, sorting, organizing, and recording data, information, and documents. Manage account balances to discover outstanding debts or other inconsistencies Collect all information needed to calculate bills receivable (order amounts, discount rates etc.) Checked the data input in the accounting system to ensure accuracy of final bill. Issued invoices and bills and sent them to customers through various channels (mail, e-mail etc.) Issued customer account statements periodically or whenever necessary. Received payments through various methods (cash, online payments etc.) and check for credibility. Send reminders for payments and contact customers when assigned. Updated accounting records with new payments, balances, customer information etc.
- Performed budgeting duties, including assisting in budget prep, expenditure review and budget administration. Maintained fiscal records and accounts. Generated annual budget forecasting information for executive and corporate reports. Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans. Produced business performance reporting packages. Worked with human resources to assess labor patterns and hiring requirements. Identified and monitored budget expenses for accuracy and signs of fraud.
- Reviewed operating budgets periodically to analyze trends affecting budget needs. Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution. Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status. Analyzed financial information, including revenues, expenditures and cash management. Prepared comparative analysis of operating programs by analyzing costs in relation to services performed. Prepared project budgets, forecasting and inventory, and material pricing points. Designed and implemented effective budgeting policies and procedures. Developed and maintained monthly overtime report to address inefficiencies agency-wide. Performed month-end closings, including account analysis, headcount and salary reports, and related journal entries. Compiled statistical data after each month-end closing. Checked key performance indicator reports for accuracy and completeness. Implemented budgetary monitoring techniques to improve corporate spending habits.
- Oversaw inventory control, accounting, and supply reports. Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills. Carefully read and interpreted requisition orders to understand specialized terms and requirements. Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms. Collaborated with stakeholders to align supply chain processes with organizational goals. Analyzed market trends and identified optimal sources of supply to maximize cost savings. Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception. Performed complex data analysis to identify cost-saving opportunities and forecast future demands. Researched and identified potential new suppliers to increase vendor base. Evaluated supplier performance and identified areas for improvement.
- Analyzed and prepared annual budgets to contain costs, minimize losses and assure compliance with internal controls. Delivered exceptional project management and addressed complex business strategy for senior leadership. Enhanced customer satisfaction by uncovering and correcting outstanding financial problems and account errors.
- Contributed to financial and operational risk reduction by evaluating effectiveness of controls and subsystems. Minimized losses and checked compliance with internal protocols by analyzing and preparing effective annual budgets. Generated comprehensive reports on portfolio performance and risk assessment. Developed financial projections and forecasts to guide investment decisions. Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
- Reviewed and analyzed project spending throughout project life cycle. Evaluated performance of existing investments and adjusted accordingly. Orchestrated client-centered financial packages factoring in current market trends. Assisted in preparation of presentations, data tables and other documents for investor meetings. Created and maintained precise and accurate models, charts and reports.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing. Planned and supervised shipments from production to end-user and scheduled daily and weekly routes. Generated documentation and information required for customer shipments. Tracked orders and notified customers of status or potential delays. Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records. Developed strategies to optimize utilization of available resources. Negotiated freight rates with third-party vendors to acquire cost-effective contracts. Conducted investigations to resolve issues related to logistics and cargo movements. Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations. Liaised with internal and external stakeholders to facilitate smooth operations.
- Monitored inbound and outbound freight operations to establish timely delivery of packages. Generated monthly performance reports to track and analyze shipping trends. Registered vendors and customers on database to maintain updated roster. Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste. Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints. Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule. Strategized best methods and tactics for efficient storage and handling of materials. Implemented systems and procedures for accurate data collection and reporting.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers. Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital. Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods. Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory. Oversaw demand planning, purchasing, and logistics. Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction. Applied insights of global economics and marketing to implement pricing strategies and channels.
Store Accountant
Dollar General
ADDISON, NY
02.2010 - 05.2013
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations. Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions. Reconciled accounts and reviewed expense data, net worth, and assets. Researched technical tax issues to define tax effect or impact of certain tax positions.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues. Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping. Partnered with auditors to track errors and add contributions to maintain accuracy. Used advanced software to prepare documents, reports, and presentations. Leveraged finance knowledge to strengthen controls and improve transparency. Modified comprehensive reporting to reflect changing financial structure.
Education
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN 07.2019 - 01.2020
MBA - Global Operations & Supply Chain Management Concen
Capella University
Minneapolis, MN 01.2019 - 07.2019
Bachelor's - business science, Accounting
Capella University
01.2016 - 01.2018
Skills
Vendor management (12 years)
undefinedLicenses & Certifications
Certified Graphic designer - Greater Southern Tier BOCES (GST BOCES)
Learning Salesforce Admin - LinkedIn
Access 2019: Building Dashboards for Excel - LinkedIn
Learning Excel 2019 - LinkedIn
Excel 2016 Essential Training - LinkedIn
Excel Essential Training (Office 365) - LinkedIn
Excel: Tips and Tricks - LinkedIn
Excel: Advanced Formulas and Functions - LinkedIn
Excel: Macros and VBA for Beginners - LinkedIn
Learning Excel 2016 - LinkedIn
Excel PivotTables: Mastering PivotTables and PivotCharts - LinkedIn
Excel 2016: Advanced Formulas and Functions - LinkedIn
Excel for Accountants - LinkedIn
Excel: PivotTable Tips - LinkedIn
Excel: Introduction to Formatting - LinkedIn
Excel 2016: Advanced Formatting Techniques - LinkedIn
Learning VBA in Excel - LinkedIn
Logistic Regression in R and Excel - LinkedIn
Excel: Charts in Depth - LinkedIn
Business Analytics: Data Reduction Techniques Using Excel and R - LinkedIn
Cert Prep: Excel Expert - Microsoft Office Specialist for Office 2019 and Office 365 -
LinkedIn
Excel: Using Dynamic Array Functions (Office 365) - LinkedIn
Advanced Microsoft Power BI - LinkedIn
Business Analytics: Forecasting with Seasonal Baseline Smoothing - LinkedIn
Business Analytics: Forecasting with Trended Baseline Smoothing - LinkedIn
Business Analytics: Forecasting with Exponential Smoothing - LinkedIn
Cert Prep: Excel 2016 Microsoft Office Expert (77-728) - LinkedIn
Dynamics for Power Users: Reports, Charts, and Dashboards - LinkedIn
Cert Prep: Excel 2013 Microsoft Office Expert Part Two (77-428) - LinkedIn
Cert Prep: Excel 2013 Microsoft Office Expert Part One (77-427) - LinkedIn
DevOps Foundations: Lean and Agile - LinkedIn
Lean Foundations - LinkedIn
Agile Software Development - LinkedIn
Lean Technology Strategy: Running Agile at Scale - LinkedIn
Lean Technology Strategy: Building High-Performing Teams - LinkedIn
Lean Technology Strategy: Starting Your Business Transformation - LinkedIn
Lean Technology Strategy: Moving Fast With Defined Constraints - LinkedIn
Applying Lean, DevOps, and Agile to Your IT Organization - LinkedIn
Implementing Lean: A Case Study - LinkedIn
Lean Six Sigma Foundations - LinkedIn
Power BI Top Skills - LinkedIn
Excel Data Visualization: Designing Custom Visualizations - LinkedIn
Cert Prep: Project Management Professional (PMP)® - LinkedIn
Excel Data Visualization: Mastering 20+ Charts and Graphs - LinkedIn
Agile Software Development: Scrum for Developers - LinkedIn
Agile Software Development: Kanban for Developers - LinkedIn
Agile Software Development: Remote Teams - LinkedIn
Planning and Releasing Software with JIRA - LinkedIn
Agile Development Practices - LinkedIn
Agile Software Development: Refactoring - LinkedIn
Agile Software Development: Pair and Mob Programming - LinkedIn
Behavior-Driven Development - LinkedIn
Agile Software Development: Code Quality - LinkedIn
Learning S.O.L.I.D. Programming Principles - LinkedIn
Become an Agile Software Developer - LinkedIn
Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)® - LinkedIn
Excel: PivotTables in Depth - LinkedIn
Project Management Foundations - LinkedIn
SAP ERP Essential Training - LinkedIn
Comparing Agile versus Waterfall Project Management - LinkedIn
Business Acumen for Project Managers - LinkedIn
Project Management: International Projects - LinkedIn
Business Analysis Foundations: Competencies - LinkedIn
Project Management Foundations: Integration - LinkedIn
Operational Excellence Foundations - LinkedIn
Six Sigma Foundations - LinkedIn
Advance Your Skills as a Supply Chain Manager - LinkedIn
Oracle Database 19c: Basic SQL - LinkedIn
Finance for Non-Financial Managers - LinkedIn
Supply Chain Foundations - LinkedIn
Quality Management Foundations - LinkedIn
Purchasing Foundations - LinkedIn
Job Skills: Supply Chain and Operations - LinkedIn
Careers in Supply Chain and Operations - LinkedIn
Supply Chain and Operations Management Tips - LinkedIn
Leading Projects - LinkedIn
Implementing Supply Chain Management - LinkedIn
Inventory Management Foundations - LinkedIn
Process Improvement Foundations - LinkedIn
Logistics Foundations (2015) - LinkedIn
Become a Supply Chain Manager - LinkedIn
Technical Writing: Quick Start Guides - LinkedIn
Technical Writing: Reports - LinkedIn
Power BI Essential Training - LinkedIn
Power BI Data Modeling with DAX - LinkedIn
Learning Power BI Desktop - LinkedIn
Power BI Dataflows Essential Training - LinkedIn
Customer Insights and Consumer Analytics for Organizations: Tools and Analysis -
LinkedIn
Project Online Reporting with Power BI - LinkedIn
Microsoft Dynamics 365 and the Power Platform - LinkedIn
Using Power BI with Excel - LinkedIn
Data Dashboards in Power BI - LinkedIn
SAP Accounts Receivable Boot Camp - LinkedIn
SAP Accounts Payable Boot Camp - LinkedIn
SAP Financials Essential Training - LinkedIn
Power BI Data Methods - LinkedIn
Learning SAP MM (Materials Management) - LinkedIn
Data Analytics for Pricing Analysts in Excel - LinkedIn
Learning SAP SD (Sales and Distribution) - LinkedIn
Cert Prep: Scrum Master - LinkedIn
Timeline
SECOPs
Veterans Health Administration VHA
06.2021 - Current
Master of Science - Industrial And Organizational Psychology
Capella University
07.2019 - 01.2020
MBA - Global Operations & Supply Chain Management Concen
Capella University
01.2019 - 07.2019
Hardware/ Software Equipment Control Specialist
CTG Inc.
03.2018 - 07.2020
Equipment Specialist
CTG
09.2016 - 03.2018
Bachelor's - business science, Accounting
Capella University
01.2016 - 01.2018
Digital Media Procurement Specialist
Gatehouse Media
08.2015 - 06.2016
Procurement Specialist
SITEL
05.2013 - 08.2015
Store Accountant
Dollar General
02.2010 - 05.2013
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