Kayla Freeman
Montgomery Village,MD
Summary
Dynamic and goal-oriented professional with exceptional customer service skills honed at Planet Fitness. Proven ability to build rapport and loyalty, enhancing customer satisfaction. Reliable team player adept at problem-solving and time management, committed to creating a welcoming environment while efficiently operating POS systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Planet Fitness
Gaithersburg, MD
05.2025 - Current
- Organized stock and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash and electronic transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Gymnastics Coach
Dominique Dawes Academy
Rockville, MD
12.2022 - 03.2023
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
Lifeguard
American Pool Management
Rockville, MD
05.2021 - 06.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Attentively monitored swimmers to identify distress.
Education
Medicine
Blake High School/ Edison High School
Silver Spring, MDSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Accomplishments
I did competitive cheer for 5 years. Becoming national champions in 2023 and making the world’s team in 2024.
Certification
CPR
Timeline
Sales Associate
Planet Fitness
05.2025 - Current
Gymnastics Coach
Dominique Dawes Academy
12.2022 - 03.2023
Lifeguard
American Pool Management
05.2021 - 06.2022
Medicine
Blake High School/ Edison High School