Kayla Frost
Englewood,USA
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, attentive to detail, observational while ensuring smooth operations and achieving results.
Overview
6
6
years of professional experience
Work History
Office Assistant
Mission One Builders
11.2024 - Current
- Provided excellent customer service: Addressed and resolved customer concerns promptly and effectively
- Facilitated client communication: Utilized written communication, phone, text, and email to interact with clients
- Coordinated with team members: Made phone calls and ensured project requirements and deadlines were met
- Handled incoming calls: Answered calls professionally, took messages, or transferred calls to the appropriate personnel
- Performed data entry: Utilized MS Office applications (Word, Excel, PowerPoint) for accurate and efficient data management
- Utilized Google Workspace: Managed emails and documents using Gmail, Google Docs, Sheets, and Drive
- Managed financial data: Used QuickBooks and Xero for accurate data entry and financial management
- Resolved client issues: Interacted with clients to answer questions and address concerns about company services
- Proofread communications: Ensured clarity and correctness in emails and other written correspondence
- Ensured information confidentiality: Used secure Wi-Fi, strong passwords, and multi-factor authentication to protect sensitive data
- Handled Checks and Secure Documents: Ensuring integrity and keeping information confidential and secure to ensure integrity and facilitation of office operations.
- Maintained an organized workspace: Kept the office environment clean and organized for efficient task management.
Office Assistant
Waters of Reflection
03.2020 - 08.2024
- Managed office tasks: Scheduled appointments, handled communications, and organized daily activities to ensure smooth operations
- Provided excellent customer service: Addressed and resolved customer concerns promptly and effectively
- Facilitated client communication: Utilized written communication, phone, text, and email to interact with clients
- Coordinated with team members: Made phone calls and ensured project requirements and deadlines were met
- Handled incoming calls: Answered calls professionally, took messages, or transferred calls to the appropriate personnel
- Performed data entry: Utilized MS Office applications (Word, Excel, PowerPoint) for accurate and efficient data management
- Utilized Google Workspace: Managed emails and documents using Gmail, Google Docs, Sheets, and Drive
- Managed financial data: Used QuickBooks for accurate data entry and financial management
- Resolved client issues: Interacted with clients to answer questions and address concerns about company services
- Proofread communications: Ensured clarity and correctness in emails and other written correspondence
- Ensured information confidentiality: Used secure Wi-Fi, strong passwords, and multi-factor authentication to protect sensitive data
- Maintained an organized workspace: Kept the office environment clean and organized for efficient task management.
Education
Associate in Science (A.S.) - Business Administration
State College of Florida
Venice, FL07-2026
Skills
- Customer service
- Communication
- Time Management
- Organizational Skills
- Technical Support
- Data Entry and BookKeeping
- Scheduling and Administrative Support
- Problem-Solving
- Customer Experience
Timeline
Office Assistant
Mission One Builders
11.2024 - Current
Office Assistant
Waters of Reflection
03.2020 - 08.2024
Associate in Science (A.S.) - Business Administration
State College of Florida