Kayla Fuentes
Frederick,MD
Summary
Proven track record in enhancing customer experiences at Simply Fresh Events, adept in data entry and customer service. Leveraged critical thinking and leadership skills to streamline operations, achieving significant improvements in guest satisfaction. Expert in managing social media, ensuring engaging customer interactions.
Overview
4
4
years of professional experience
Work History
Server
Simply Fresh Events
Gaithersburg, MD
09.2022 - Current
- Bussed and reset tables to keep the dining room and work areas clean.
- Prepared spaces tailored for client satisfaction and guest engagement.
- Demonstrated extensive understanding of the menu to effectively respond to questions about ingredient origins and preparation techniques.
Hostess
Surf House Island Cantina
Frederick, MD
07.2021 - 11.2022
- Allocated tables based on customer needs and seating rotation strategy.
- Handled telephone to-go orders and provided customers with correct waiting periods.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
High School Diploma -
Urbana High School
Ijamsville, MD05-2024
Some College (No Degree) - Information Science
University of Maryland, College Park
College Park, MDSkills
- Customer service
- Information technology
- Data entry
- Social media management
- Critical thinking
- Time management
Captain | Urbana Varsity Indoor/Outdoor Track & Field
- Worked with coaches and 80+ teammates to help achieve desired goals.
- Coached 30 hours, educating and demonstrating techniques to younger student athletes at our summer camp.
Timeline
Server
Simply Fresh Events
09.2022 - Current
Hostess
Surf House Island Cantina
07.2021 - 11.2022
High School Diploma -
Urbana High School
Some College (No Degree) - Information Science
University of Maryland, College Park
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