Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Garrison

Southfield,Michigan

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Front End Cashier

Sam's Club
11.2022 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Approached every question or concern with calm and level-headed approach.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.


Member Service Representative

Sam's Club
11.2022 - Current
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.

Children's Church Volunteer

House Of Life
02.2019 - 03.2020
  • Monitored entrances and exits to maintain safety and organized environments.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained child-friendly environment with access to outdoor activities.
  • Encouraged good behaviors using positive reinforcement methods.

Office Assistant

Global Consultant
07.2019 - 08.2019
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Maintained and updated office records, both digital and physical.

Education

Associate of Business Administration - Business Administration

Oakland Community College
Bloomfield Hills, MI
06.2027

Skills

  • Loss Prevention
  • Upselling Strategies
  • Excellent Customer Service
  • Quick Learner
  • Professional Appearance
  • Time Management

Timeline

Front End Cashier

Sam's Club
11.2022 - Current

Member Service Representative

Sam's Club
11.2022 - Current

Office Assistant

Global Consultant
07.2019 - 08.2019

Children's Church Volunteer

House Of Life
02.2019 - 03.2020

Associate of Business Administration - Business Administration

Oakland Community College

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Kayla Garrison