Kayla Gayden
Washington
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
18
18
years of professional experience
Work History
Lead Food Service Worker
KIPP DC PUBLIC SCHOOL
02.2024 - Current
- Improved customer satisfaction by providing exceptional food service and maintaining a clean, welcoming environment.
- Enhanced team efficiency by training new staff members on proper food handling techniques and safety procedures.
- Streamlined kitchen operations by implementing effective inventory management systems to minimize waste and reduce costs.
- Collaborated with other team members to develop innovative menu items, resulting in increased sales and repeat customers.
Sanitation Worker
Substantial Cleanse
02.2022 - 10.2023
- Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Improved recycling rates by diligently sorting materials according to guidelines and regulations.
After-School Facilitator
Polite Piggy's Day Camp
01.2022 - 09.2023
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
Sanitation Worker
DPW
01.2021 - 10.2022
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
Food Service Worker
Georgetown University
02.2019 - 12.2020
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Housekeeping/Server
Wiltshire Estates
02.2018 - 12.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Stylist
Exquisite Designs
05.2009 - 10.2016
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Cashier
Harris Teeter
02.2007 - 04.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Stocker/Cashier
Forever 21
12.2005 - 11.2006
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Education
GED -
University of District Of Columbia
Washington DCSkills
- Waste Reduction
- Portion Control
- Food presentation
- Sanitation Procedures
- Strong Work Ethic
- Quick Learner
- Data Entry
- Administrative Support
- Clerical Support
Additional Information
Community Service
Turkey Thicket Recreation Center
Washington DC
Timeline
Lead Food Service Worker
KIPP DC PUBLIC SCHOOL
02.2024 - Current
Sanitation Worker
Substantial Cleanse
02.2022 - 10.2023
After-School Facilitator
Polite Piggy's Day Camp
01.2022 - 09.2023
Sanitation Worker
DPW
01.2021 - 10.2022
Food Service Worker
Georgetown University
02.2019 - 12.2020
Housekeeping/Server
Wiltshire Estates
02.2018 - 12.2019
Stylist
Exquisite Designs
05.2009 - 10.2016
Cashier
Harris Teeter
02.2007 - 04.2009
Stocker/Cashier
Forever 21
12.2005 - 11.2006
GED -
University of District Of Columbia
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