Kayla G. Clore
Wartburg,TN
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Eligibility Counselor 1
The Department of Human Services
10.2024 - Current
- Determine eligibility and re-eligibility by conducting intensive interviews; obtain and reviews information about applicants.
- Provides case management by telephone to parents applying for and receiving TANF assistance.
- Inputs and receives data on multiple automated systems and maintains confidentiality of automated client data.
Medical Receptionist
The Eye Center OF Oak Ridge
01.2020 - 10.2024
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff technicians and medical assistants
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPPA guidelines.
- Setting up and maintaining files.
- Maintaining calendars.
Cashier
Hobby Lobby
09.2019 - 01.2020
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sale transactions to prevent long customer waiting times.
Customer Service Representative
Cracker Barrel
07.2013 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Bachelor of Interdisciplinary Studies - Sociology and Human Behavior
Tennessee Technological University
Cookeville, TN05.2020
Associate of Science - undefined
Roane State Community College
Harriman, TN05.2017
Skills
- HIPAA Guidelines
- Front Desk Operations
- Organization and Time Management
- Customer Service
- Benefits administration
- Confidentiality
- Regulation compliance
- Data entry
- Documentation and reporting
- Government relations
Timeline
Eligibility Counselor 1
The Department of Human Services
10.2024 - Current
Medical Receptionist
The Eye Center OF Oak Ridge
01.2020 - 10.2024
Cashier
Hobby Lobby
09.2019 - 01.2020
Customer Service Representative
Cracker Barrel
07.2013 - 09.2019
Associate of Science - undefined
Roane State Community College
Bachelor of Interdisciplinary Studies - Sociology and Human Behavior
Tennessee Technological University