Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Kayla Geiser

Missoula,MT

Summary

Dedicated Pharmacy Technician with proven problem-solving skills at Albertsons, enhancing workflow and accuracy in medication dispensing. Skilled in maintaining confidentiality and HIPAA compliance while delivering exceptional customer service. Recognized for optimizing pharmacy operations and fostering teamwork to improve patient satisfaction and efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Albertsons
12.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.

Retail Cashier

Albertsons Grocery Store
07.2012 - 12.2020
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services.

Education

High School Diploma -

Frenchtown High School
Frenchtown, MT

Skills

  • Problem-solving skills
  • Team collaboration
  • Answering customer questions
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Insurance verification
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Data entry
  • Attention to detail
  • Customer service
  • Filling prescriptions
  • Insurance processing

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Pharmacy Technician

Albertsons
12.2020 - Current

Retail Cashier

Albertsons Grocery Store
07.2012 - 12.2020

High School Diploma -

Frenchtown High School

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Kayla Geiser