Kayla Gilley
Graysville,AL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Blue Pearl Pet Hospital
2023.11 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Veterinary Specialist Of Birmingham
2021.08 - 2023.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative
Regions Bank
2020.08 - 2021.08
- Proving primary customer support to internal and external customers in fast-paced environment
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction
- Educating customers on current promotions, upgrades, or new offerings available under current plan
- Team Mentor- Assisting associates with their questions
- On th job training coach- Training new hires.
Hostess
Cracker Barrel Old Country Store Inc
2017.06 - 2020.08
- Greeted and sat guest
- Took reservations
- Suggested menu items
- Took and put together to go orders
- Skill trainer- trained new employees
Education
Bachelor of Science - Criminal Justice
University of North Alabama
Florence, AL12.2025
Associate of Applied Science - Criminal Justice
Jones County Junior College
Ellisville, MS05.2020
High School Diploma -
Walker High School
Jasper, AL05.2017
Skills
• Microsoft Office
• Problem Solving
• Leadership skills
• Communication skills
- Customer and Client Relations
Timeline
Receptionist
Blue Pearl Pet Hospital
2023.11 - Current
Receptionist
Veterinary Specialist Of Birmingham
2021.08 - 2023.11
Customer Service Representative
Regions Bank
2020.08 - 2021.08
Hostess
Cracker Barrel Old Country Store Inc
2017.06 - 2020.08
Bachelor of Science - Criminal Justice
University of North Alabama
Associate of Applied Science - Criminal Justice
Jones County Junior College
High School Diploma -
Walker High School
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