Kayla Gomes
Pet Groomer
Bourne,MA
Summary
Highly skilled Dog Groomer, with 8 years of experience. A compassionate Dog Groomer with extensive expertise in many aspects of grooming of dogs breeds, health issues, and temperaments. Kind, and attentive in helping pet owners care for beloved animals. Dedicated to guaranteeing each dog gets the necessary care and attention for each grooming session.
Overview
10
10
years of professional experience
Work History
Dog Groomer
Diamond In The Ruff Pet Spa & Boutique
06.2023 - 07.2024
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
Pet Groomer
Wishbones Pet S'Paw
11.2020 - 07.2023
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Advised clients on post-grooming care instructions to maintain optimal results.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
Pet Groomer
Unfurgettable Pet Grooming
04.2019 - 03.2020
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Pet Groomer
Buddies Pet Spa & Boutique
08.2015 - 04.2019
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Hair Stylist
Sports Clips
01.2015 - 09.2015
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Sales Associate
Petco Animal Supplies Stores Inc.
09.2014 - 03.2015
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Southeastern Regional Voc Tech High
South Easton, MA 09.2007 - 2011.05
Skills
Timeline
Dog Groomer
Diamond In The Ruff Pet Spa & Boutique
06.2023 - 07.2024
Pet Groomer
Wishbones Pet S'Paw
11.2020 - 07.2023
Pet Groomer
Unfurgettable Pet Grooming
04.2019 - 03.2020
Pet Groomer
Buddies Pet Spa & Boutique
08.2015 - 04.2019
Hair Stylist
Sports Clips
01.2015 - 09.2015
Sales Associate
Petco Animal Supplies Stores Inc.
09.2014 - 03.2015
High School Diploma -
Southeastern Regional Voc Tech High
09.2007 - 2011.05
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