Kayla Gonzales
Las Vegas,NM
Summary
Experienced financial aid professional with comprehensive skills in managing financial aid processes, ensuring compliance, and delivering excellent customer service. Strong focus on team collaboration and achieving results, with ability to adapt to changing needs. Proficient in data entry, record-keeping, and communication, with conscientious approach to maintaining accuracy and confidentiality. Reliable and flexible, consistently supporting colleagues and contributing to organizational success. Highly capable finance professional with solid background in loan origination and client management. Adept at navigating complex financial regulations while maintaining keen focus on client needs and satisfaction. Known for strong collaborative skills and results-driven approach, adapting seamlessly to dynamic environments.
Overview
9
9
years of professional experience
Work History
Financial Aid Admin Assistant
New Mexico Highlands University
09.2024 - Current
- Assisted in budget planning for the Financial Aid Office, ensuring adequate resources were allocated to support student needs.
- Reviewed documents to identify errors, making corrections before submission.
- Maintained confidentiality of sensitive student information through diligent adherence to privacy laws and ethical guidelines.
- Collaborated with colleagues to develop best practices for financial aid administration, enhancing office efficiency and effectiveness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Maintained digital database for financial application processing and delivered corresponding reports.
- Enhanced student engagement in financial aid programs by distributing timely updates on deadlines, application requirements, and funding opportunities.
Financial Aid Officer
Vogue College of Cosmetology
01.2023 - 09.2024
- Identified potential issues that could affect a student's eligibility for financial aid awards
- Provided comprehensive financial aid counseling to students and families
- Assisted in the processing of student loan application, including review of documents for accuracy and completeness
- Analyzed student financial information using various software programs to determine eligibility for federal and state grants
- Maintained accurate records of all student's financial aid awards, disbursements, and account balances
- Communicated regularly with department staff, faculty, outside agencies, to ensure compliance with applicable regulations
- Resolved conflicts between departments or institutions concerning student accounts or payments
- Conducted outreach activities such as workshops, presentations about the availability of financial assistance programs at college fairs and high schools
- Reviewed scholarship application for accuracy and adherence to established criteria prior to awarding funds
- Received and posted payments to student accounts
Sun Loan
11.2017 - 11.2022
- Reviewed credit histories, income statements, and other financial information of loan applicants
- Analyzed financial data to determine the feasibility of granting loans
- Negotiated terms and conditions of loan contracts
- Verified accuracy of loan documents prior to approval
- Approved or denied loan applications based on established guidelines
- Assisted in the development of new products and services for loan customers
- Explained various types of loans available to customers and their associated terms and conditions
- Processed payments received from borrowers in accordance with established policies and procedures
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history
- Attended periodic training sessions related to consumer lending operations
- Answered customer inquiries involving rates, products, and loan application status to facilitate quality customer service
- Delivered high levels of customer service to facilitate smooth processes
- Met with applicants to obtain information for loan applications and answer questions about process
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan
- Submitted loan applications to underwriter for verification and recommendations
- Collected past due loans, keeping credit and collateral exceptions within policy ranges
- Built referral business by meeting with local financial planning, home builders and real estate professionals
- Updated client account information and records in company databases
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility
- Informed customers of loan application requirements and deadlines
- Set up debt payment plans based on client credit, income, and assets
- Developed and implemented strategies to increase customer satisfaction and loyalty
Manager
Continental Loans
06.2015 - 10.2017
- Coached, mentored, and trained team members to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Established processes to ensure efficient workflow throughout the organization
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Developed annual goals for each department based on market trends and competitor analysis
- Reviewed contracts before signing them on behalf of the organization
- Organized special events such as conferences or training sessions for employees
- Explained various types of loans available to customers and their associated terms and conditions
- Processed payments received from borrowers in accordance with established policies and procedures
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history
- Attended periodic training sessions related to consumer lending operations
- Answered customer inquiries involving rates, products, and loan application status to facilitate quality customer service
- Tracked and managed new leads and followed up on referral business
- Performed daily maintenance of loan applicant database
- Approved loan within specified limits or referred to appropriate approval level
Education
Esthetics Program -
Vogue College of Cosmetology
04.2021
High School -
West Las Vegas High School
05.2015
Skills
- Organizational skills
- Time-management skills
- Detail-oriented
- Communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Confidentiality
- Customer service
- Problem solving
- Experience in managing budgets
- Handling financial documents
- Verbal communication
- Recordkeeping
- Customer service expert
- Data entry proficiency
- Database entry
- Accounting
- Credit checks
- Financial aid application review
- Scholarship discovery
- Verification processes
- File monitoring
References
- Ashley Kosmon, Previous co-worker at Vogue College of Cosmetology, 505-501-4402
- Nichole Rascon Previous manager at Sun Loan, 505-718-2275
- Cyerrah Chavez Co worker at New Mexico Highlands University 505-977-7328
Timeline
Financial Aid Admin Assistant
New Mexico Highlands University
09.2024 - Current
Financial Aid Officer
Vogue College of Cosmetology
01.2023 - 09.2024
Sun Loan
11.2017 - 11.2022
Manager
Continental Loans
06.2015 - 10.2017
Esthetics Program -
Vogue College of Cosmetology
High School -
West Las Vegas High School
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