Kayla Goodwin
Middleburg,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Medtronic
Jacksonville, FL
11.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinated timely responses to online customer communication and researched complex issues.
- Provided outstanding customer service skills for both internal and external customers.
- Trained staff on operating procedures and company services.
Detention Officer
Duval Regional Detention Center
Jacksonville, FL
03.2018 - 10.2018
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Attended to feeding, housing and physical well-being of inmates.
- Regularly conducted security and sanitation checks.
Administrative Assistant
Environmental Monitoring Tech
Hendersonville, TN
03.2014 - 12.2016
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
Associate of Science - Criminal Justice
Volunteer State Community College
Gallatin, TN12.2017
Skills
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Data Entry
- Customer Data Confidentiality
- Creative Problem Solving
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Customer Service
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Medtronic
11.2018 - Current
Detention Officer
Duval Regional Detention Center
03.2018 - 10.2018
Administrative Assistant
Environmental Monitoring Tech
03.2014 - 12.2016
Associate of Science - Criminal Justice
Volunteer State Community College